Rhany El

🔹 Data Analysis Collected, processed, and analyzed large datasets from various internal and external sources. Applied data mining and statistical techniques to uncover hidden trends and patterns. 🔹 Predictive Modeling Developed predictive models to forecast sales, product demand, and customer behavior. Used machine learning techniques such as regressions, decision trees, random forests, and neural networks. 🔹 Data Visualization Built interactive dashboards and data visualizations using tools like Tableau, Power BI, and matplotlib to support decision-making. Presented analytical findings to stakeholders through clear and detailed reports. 🔹 Operational Optimization Analyzed internal processes to identify inefficiencies and proposed data-driven solutions. Contributed to inventory and supply chain optimization strategies. 🔹 Cross-Functional Collaboration Worked closely with marketing, sales, and logistics teams to understand data needs and deliver actionable insights. Participated in cross-functional projects to support various business initiatives. 🔹 Continuous Improvement Implemented continuous improvement processes for data analysis and processing workflows. Provided training and mentorship to new team members on data science best practices.

🔹 Statistical Reporting Responsible for the daily production of statistical reports to monitor credit performance and strategy. Used data analysis techniques to provide accurate and actionable insights to stakeholders. 🔹 Management Tool Development Developed a management tool to optimize debt collection strategies and processes. Programmed in VBA (Excel), SAS, and CMD to automate tasks and enhance existing tools. 🔹 Strategic & Operational Management Enhanced strategic and operational management through regular communication of key indicators by generation and other analytical perspectives. Created and distributed dashboards to support data-driven decision-making. 🔹 Project Contribution Participated in debt collection restructuring projects by conducting detailed impact studies. Designed and implemented performance reports to improve collection strategies. 🔹 Technologies & Tools Used VBA Excel for task automation and process improvement. SAS for advanced statistical analysis and data management. CMD scripting for automation and system integration.

🔹 Customer Service & Operations Welcomed and assisted clients upon arrival. Maintained cleanliness and order of the recycling center. Handled invoice recovery and followed up on outstanding payments. Acted as a representative of the customer, ensuring satisfaction and support.

Skills: Gestion du stress · Gestion du temps · Service client · Relation client · Satisfaction client