Abdelhadi T.

• Administration of Intune, Entra ID and Microsoft 365 products - User accounts, membership and licences management - MFA: with Conditional Access Policies - Enrol and manage Devices via Intune (Autopilot, configuration profiles, compliance policies and more) - Full configuration of Microsoft Defender (EDR) for devices and Office 365 apps - Software apps packaging and deployment (Intune) - Exchange Online messaging policies and SharePoint/OneDrive access controls - Administrate Microsoft Teams and Teams VoIP • Backup & Disaster Recovery - Maintain Veeam daily backup jobs for office 365 data • Network & Security - Continiously check UniFi network console to ensure devices have healthy connection • Tooling & Process Optimization - Migration of 500+ workstations from AnyDesk to TeamViewer via Intune - Manage large numbers of additional devices (BOYD - Bring Your Own Device) • Monitoring & Reporting - Regular reporting on device health and network status - Implement devices monitoring solutions • Documentation & Communication - Create user guides and IT support documentation - Draft and Publish Official IT announcments, on behalf of the IT Department

- Full administration of Azure AD (Entra ID), Intune, Defender EDR, and Office 365 products - Creation of KBs (Knowledge Base articles) and user guides

- International critical incident management, in English and French - Incident, Change, and Problem Management according to ITIL standards - Root Cause Analysis (RCA) and critical incident management (CIM 24/7) - Being the SPOC between worldwide technical teams and the client's Head of IT Department - Ensured good coordination among teams during the migration from the HPSM ticketing tool to Service Now - Project : reduce incidents monthly average to 1,500

- Administrate Carrefour France cashing system (AS400, WIndows Server, Linux, and functional apps) - Weekly meetings with IBM, the main app's vendor, for follow-up and improvements