Abdellah DEMMOUCHE

Responsible to improve and maintain an Enterprise PMO, leading a team of 7 senior project manager and coaching a team of 10 business project managers. Responsible to define and implement reporting standards, project how to’s , project and portfolio governance. • Projet Portfolio , Project Review 8.3 millions CHF • Reshaped E2E process from Demand to Closure o HL end to end, Lean Portfolio basics setup o Demand Management, Portfolio Management ; Agile et delivery Waterfall DEVOPS o Integration with Release and deploy (CI/CD) Azure DEVOPS • Disseminating Safe 5 Agile Devops and Product Management best practices

Food&Beverages Industry Part of NESTLE IS/IT Marketing and Sales Organisation, DevOps and Agile department Responsible to maintain the Agile Scrum SDLC covering business, functional requirements dev and testing framework serving Nespresso Omni-Channel Releases and Nestle Waters North America digital transformation ⦁ Delivered a major and robust Application Lifecycle Management solution to Nestle, GXP Compatible ⦁ Supporting Nespresso, Nestle Waters, Worldwide HR project implementation,Dolce Gusto ⦁ Used by more than 5500 end users distributed over the five continents. ⦁ Redesigned, implemented and directed a hybrid and follow the sun support organization (6 team members locally and virtually distributed ) to support agile software development lifecycle supporting 200 PM, BA, Test Managers, Business functions and SME worldwide. ⦁ Deployed Digital Support Channels&Service Catalogue to manage backlog events (1200 dev requests, 2400 user tickets, 12 major process improvement on ALM and JIRA) ⦁ Delivered training within Agile and DevOps Org to 300 Project Managers, Team lead, Developer and Analysts across the Company hubs Spain, Italy, Portugal, Americas. ⦁ Implemented and Supported Business Process modelling Solution : ARIS

Food&Beverages Industry NESTLE Nespresso IS/IT Software Factory Organisation, QA, Security and Compliance department. Responsible to implement a Agile-Scrum Based Software development process (SDLC design) Serving Nespresso OmniChannel and a Major Business transformation Program. Responsible to implement the "Monitor ourselves Driver" as part of Department Master Plan (200p). • Supported the Nespresso transformation program ( 3 years, 250 FTE, 700 M CHF HF) by implementing and supporting testing and risk management solutions. • SDLC deployement from analysis to deployment: AS-IS analysis, TO-BE scenarii, stakeholder analysis, Integration analysis with ecosystem Business excellence, Demand and project Management, EA, software build processes and tools, security (PCI DSS), change and release chains, ITSM. Oversight of overall quaterly release performance • Developped an End to End major Satisfaction Survey (questionnaire design, mirroring,data collection, presentation and improvment program) • Tracked quality metrics and mentored team leaders to themselves report KPIs for the software department organization (200 people) management • Achieved 99.6% SLA performance of 1200 yearly tickets and requests processed • Support to Annual Financial Audit • Ensured that the Nespresso end-to-end backbone tooling set (Requirements Management, development tasks, Code quality and testing) is compliant with Nestle Governance risk and compliance and Industries standards such as ISO 27001

IT/IS/Consultancy As Quality Manager France, i was responsible for establishing and sustaining , quality philosophy process maturity and rigor in all accounts in France and BELUX o Managed Customer Satisfaction for major account mainly in banking and TelCo Industries o Coached a 25 FTE hybrid team engagement for a major multinational bank (3 suppliers involved, virtually distributed across Europe and India) to deliver a cybersecurity monitoring and SIEM solution o Conducted several operational audit on main account and supported Program Managers in assigning improvement task until closure, resulting in average satisfaction raise of 70% in 12 months o Designed, developed and rolled out a major awareness and training plan for France/ BELUX - 140 employees to be equipped on quality customer satisfaction foundations, and local culture

* Provided personalized tutoring in mathematics and physics to students across Paris, adapting teaching methods to individual learning needs. * Designed and delivered structured lesson plans, ensuring a clear understanding of key concepts and problem-solving techniques. *Assisted students in exam preparation, including high school assessments and competitive entrance exams, improving their confidence and performance. *Conducted interactive and engaging sessions, simplifying complex topics through real-life applications and practical examples. *Monitored student progress, identified areas for improvement, and adjusted teaching strategies accordingly. *Supported students in developing critical thinking and analytical skills, fostering long-term academic success. *Maintained regular communication with parents to provide feedback and discuss learning objectives. Dedicated to making mathematics and physics accessible and enjoyable, helping students build strong foundations for their future studies.