Abdelmalek Hamida

Senior Product Owner in charge of Product Owner training path and courses. Design and maintenance of dedicated project product backlog. Follow up and weekly reporting to stakeholders. Educational and training content design : courses, slides. Daily training of a student batch through visioconference tools. Project management tools demo : Jira, Azure, Trello. Training students to use Jira. Traning students to Agile/Scrum framework. Training students to PSPO I certification.

Product owner for the global launch of iProfit project and development of clients products order (website + native mobile application). Tasks - Team manager: coordinate an internal team of 5 persons - Created our clients business plan and developed finance plan as well - Acted as single point of contact for the business requirement during the implementation phase - Supported the developers during projects requirement implementation - Wrote products requirements and user stories - Wrote technical and functional requirements - Performed quality analysis on all products developed so far - Maintained a clear and continuous communication to senior management - Managed the testing phase for the developed products (websites, native mobile applications) - Made wireframes and prototyping - Ensured careful handover to developers and end users - Gathered, proposed and implemented ideas for improving ways of working and optimizing processes - Empowering the team Environment - Agilemanagement:Jira,Trello. - International team: France, Morocco, UAE.

Product owner for the migration from OYO’s in-house CRM solution to Salesforce CRM for the sales and customer service teams. Tasks - Team manager: coordinate an internal team of 5 peoples - Mapped the existing business processes (Sales, Customer service) - Acted as single point of contact for the business requirement during the implementation phase - Supported the IGT technical team during the Salesforce solution implementation - Created guidelines and documentations for OYO teams - Trained the sales team and customer support team to use Salesforce - Maintained a clear and continuous communication to senior management - Managed the testing phase for the custom solution / features (Customer care, emailing, chat, ...) - Monitoring the Salesforce KPI’s - Ensured careful handover to support teams and end users - Managed the support Level 2 - Gathered, proposed and implemented ideas for improving ways of working and optimizing processes - Empowering the team Environment - SalesforceCRM - International team: India, Netherland, United Kingdom, Colombia, Kosovo, Romania, UAE.

Development of product backlog, setup of product strategy and KPI’s within product vision as target through defined roadmap. Tasks - Built product strategy with stakeholders - Supported the entire life cycle of products; ideation, validation, technical development, launch and continuous improvement - Developed backlog: user stories, acceptance criteria, technical and functional requirements - Animated scrum/agile ceremonies: sprint planning, daily stand up, sprint review, sprint retrospective - Managed the development of communication bridge between company and providers - Collected data from internal and external sources to aid in defining product concepts, respond to user needs throughout the development process, evaluate technologies, and study market trends and competitors. - Managed the testing phase for developed features (payment getaway, booking, reviews, social..) - Gathered users needs and product requirements through users interviews - Defining KPI’s using OKR framework - Ensured that delivered product meets goals and objectives of the project. Environment - Agile management: Jira, Trello - Local UAE project within tourism and hospitality

Defining product requirements through product backlog. Features and optimization development, User stories, acceptance criteria, technical and functional specifications writing. Prioritizes the backlog regarding strategy, customer interests and feasibility in his or her role as a product owner. Tasks - Developed product roadmap - Defining KPI’s using OKR framework - Monitored the planning, budget and requirements and completed backlog items during squad sprints. - Drived user research: interviews, A/B testing, feedback gathering - Improved performance of customer journey - Supported UI/UX optimization - Trained team to agile methodology - Animated scrum/agile ceremonies: sprint planning, daily stand up, sprint review, sprint retrospective Environment - Agile management: MS Azure - Local french project within social/NGO

Tri des colis, répartition par route. Préparation des routes. Etiquetage des colis. Formation des nouveaux agents.

Developing content for website, social media and print campaign of the company, maintenance of website and day to day optimization of user journeys. Tasks - Designed digital content: website content, social media content, print content - Optimized website content for SEO - Recommend ednew technologies/features for the website ensuring the best user experience constantly - Created and implemented e-commerce strategy - Updated the website regularly and make sure all the applications and features are operational - Managed weekly reporting to marketing manager Environment - Web development secured environment: MAMP - Local Luxembourg project within retail and food/beverage

Designed social media content as per manager requirements and made website content optimized for SEO. Tasks - Designed social media content - Helped Digital project manager into driving of strategic plan of the company through marketing and communication - Internal and external communication management - Optimized and designed SEO compliant content - Launched SEA campaigns: Google Ads, Facebook Ads Environment - Local french project within construction works - Homemade CMS

Designed social media content as per manager requirements and made website content optimized for SEO. Tasks - Designed social media content - Helped Digital project manager into driving of strategic plan of the company through marketing and communication - Internal and external communication management - Optimized and designed SEO compliant content - Launched SEA campaigns: Google Ads, Facebook Ads Environment - NGO