Abdelrahman Abdelaziz

Customer Success & Sales Representative

Salary / Daily rate

Cairo, Cairo Governorate, Egypt

Freelance

Skills

Customer CareSales Ops

Languages

English

About me

Intro

Customer Success & Sales specialist with proven expertise in appointment setting and client relations across solar and tech industries. Successfully drove revenue growth through consultative sales approach and qualified lead identification at U.S.-based companies. Ready to deliver exceptional remote customer service and sales results for your business.

Links

Work experience

Compliance Officer

Sharjah Media City (Shams)

Jun 2024 - Present

2 years 5 months

Egypt · On-site

Skills: Customer Support · Customer Service · Administrative Organization

Elevate Holding

Jan 2024 - Jul 2024

7 months

Cairo, Cairo Governorate, Egypt

Inside Sales Representative

Jan 2024 - Jul 2024

7 months

Cairo, Cairo Governorate, Egypt

As a Sales Representative at Elevate Holding, I worked closely with Bright-Star Solar, a leading U.S.-based solar company, to drive customer engagement and sales through effective appointment setting. My primary responsibility was to guide potential clients through the initial stages of the solar panel adoption process by educating them on the benefits of solar energy and the financial options available to them. I excelled in identifying qualified leads, building strong client relationships, and scheduling appointments with our solar experts to provide tailored solutions and detailed information about the installation process and financing options. Through persuasive communication and a consultative sales approach, I successfully contributed to growing the customer base and driving revenue growth for both Elevate Holding and Bright-Star Solar. I am passionate about delivering top-tier customer service, solving client challenges, and promoting renewable energy solutions. Looking to leverage my experience in sales, client engagement, and appointment setting for new opportunities in the remote sales and customer service space.

Sales Representative

Jan 2024 - Jul 2024

7 months

Cairo, Cairo Governorate, Egypt

As a Sales Representative at Elevate Holding, I worked closely with Bright-Star Solar, a leading U.S.-based solar company, to drive customer engagement and sales through effective appointment setting. My primary responsibility was to guide potential clients through the initial stages of the solar panel adoption process by educating them on the benefits of solar energy and the financial options available to them. I excelled in identifying qualified leads, building strong client relationships, and scheduling appointments with our solar experts to provide tailored solutions and detailed information about the installation process and financing options. Through persuasive communication and a consultative sales approach, I successfully contributed to growing the customer base and driving revenue growth for both Elevate Holding and Bright-Star Solar. I am passionate about delivering top-tier customer service, solving client challenges, and promoting renewable energy solutions. Looking to leverage my experience in sales, client engagement, and appointment setting for new opportunities in the remote sales and customer service space.

Customer Service Representative

Atheel Contact Center

Dec 2023 - Jul 2024

8 months

Cairo, Cairo Governorate, Egypt

Skills: Customer Support · Customer Service Representatives · Customer Relations

Customer Service Representative

Elevate Holding

Dec 2022 - Oct 2023

11 months

Cairo, Cairo Governorate, Egypt

Skills: Banking · Problem Solving · Customer Service

Customer Service Representative

CDS Global, Inc.

Jul 2022 - Dec 2022

6 months

Des Moines, IA, USA

As a Customer Service Representative providing SIMS Technical Support at CDS Global, I was responsible for assisting customers with technical issues related to SIMS software. My duties included troubleshooting, diagnosing, and resolving software-related problems, guiding clients through solutions, and ensuring their systems ran smoothly. I worked closely with users to offer clear instructions, handle inquiries, and provide efficient support to maintain high customer satisfaction and ensure seamless operations.


Education

Ain Shams University

Bachelor of Commerce - BCom

2020 - 2025

5 years

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