Abdelrani Bellal

Implement, configure and test solutions to ensure they meet client needs Provide expert advice on SAP SuccessFactors functionality and usage Work closely with stakeholders to understand business requirements and translate them into technical solutions Provide training to end-users Resolve system issues and defects in a timely manner Develop and maintain documentation for system procedures and processes Stay up-to-date with the latest SAP SuccessFactors updates and features

Project management of HRIS implementation: Participate in project monitoring workshops in close collaboration with other members of the project team (configuration workshops, acceptance workshops, start-up assistance, training of administrators and users) and in project steering committees Participate in the translation of the client's needs into deliverables, in the writing of documentation and in presentations (design, application documentation, test scripts, training materials) Parameterize the HR modules of the domain of expertise (Core HR, Payroll, Time, Talent), according to the pre-established business functional specifications (analysis of the feasibility of the client's request, analysis of the processes and affiliated data) Conduct acceptance and non-regression test campaigns throughout the project to assess the impact of configurations on the overall system processes Support of the solution: Participate in the Third-Party Application Maintenance, assistance in managing the maintenance of the solution with end users, and the reliability of the HRIS system data to ensure continuous quality Carry out technical and functional monitoring (contacts with the editor and monitoring of legal changes in the business environment), advise and train users on the target solution Respond to corrective, preventive, and evolutionary maintenance tickets for the solution (bug fixes, user support, development of evolutions, delivery of patches and new versions), test and control the solutions provided to customers Proactively identify potential sources of improvement to the solution (writing a clear solution to the customer, communicating resolutions to the project team) Other tasks: Depending on seniority, coordination between the client and the project team (be the single point of contact for the client, be the link with the teams) Supervision of a project team in the client's office (coordination of the project team's work, workload, and budget)

– Business Analyst for bioMérieux : • Understand Business needs and define solutions • Identify opportunities for improvement • Manage interfaces with third party applications • Implement interfaces changes • Coordinate teams for improvements and maintainance • Writing technical specifications • Document improvement accordingly to internal processes • Support end users and key users • Implementation of new process in projects

– Implementation projects: • Demonstrating and explaining products, methods, or services in order to persuade customers to purchase products or utilize services • Providing product information, using lectures, films, charts, and/or slide shows • Developing specific goals and plans to prioritize, organize, and accomplish implementation • Making sure that the quality standards and all the aims of the project are met • Keeping track of progress • Providing configuration support on the SuccessFactors product line • Providing training workshops to internal and external parties

– Providing guidance and assistance to front line team members – Mentoring new hires (introduction to products and tools, setting-up of accesses to different systems, assisting new hires with registering for training, smooth onboarding) – Documenting issues and defects in our bug tracking tool in a CRM to allow seamless escalation to next level escalation as needed system – Researching solutions and providing customers solid user-friendly explanations, answers easily understood by customers (screenshots detailing solutions, webmeetings) – Taking inbound customer calls and email inquiries, analyzing the problem (troubleshooting in French or English) – Working with more senior staff and management members to handle difficult issues (by inviting the Product Management Team and our customers to webmeetings) – Acting as the Duty Manager to monitor high priority tickets – Training teammates in Duty Manager responsibilities – Handling difficult situations in a professional manner – Acting as a Special Support Advocate for critical accounts (weekly meetings with customers, following-up existing tickets, defining expectations, acting as an ambassador for our customer, triggering actions from different teams, liaising with Managers weekly) – Endorsing Escalation Manager role (by following the Escalation Process) – Posting technical solutions to be posted to internal and external knowledge bases – Identifying, confirming and reporting bugs, escalating to product management for confirmation (through regular webinars, or via the Global Customer Experience Team) – Acting as a liaison between our Product Management and Engineering teams – Processing improvement suggestions, new troubleshooting tips and other actions that involve improving our product