Abderraouf Hadj Kaci
Customer Service Quality Assurance Specialist
Salary / Daily rate
Réghaïa, Algeria
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer Service QA Specialist with 8+ years delivering exceptional support across visa assistance, software testing, and inventory management. Achieved 94%+ QA scores at GovAssist while managing complex visa applications and earned gold rank as QA tester. Expert in Zendesk, technical troubleshooting, and process optimization to enhance customer satisfaction.
Work experience
GovAssist
Feb 2024 - Present
2 years 9 months
Washington, DC, USA
Customer Service Quality Assurance Specialist
Apr 2025 - Present
1 year 7 months
Washington, DC, USA
Customer Support Specialist | Visa & Travel Assistance
Feb 2024 - May 2025
1 year 4 months
Washington, DC, USA
Delivered high-quality customer support via calls, emails, and live chat using Zendesk. Assisted customers with U.S. Non-Immigrant Visa, ESTA, and Canada eTA applications, ensuring a smooth and efficient process. Provided step-by-step guidance to streamline application completion. Consistently maintained a QA score of 94%+, exceeding company standards.
Application Support Specialist
RamyFood
Sep 2023 - Mar 2024
7 months
On-site
Address and resolve issues related to applications, software, and systems. Communicate effectively with users to gather information about reported problems. Collaborate with the development team to convey user feedback and bug reports. Ensure a smooth transition for users during system changes. Conduct training sessions to educate users on new features and updates.
QA Tester
uTestFreelance
Jul 2022 - Jul 2023
1 year 1 month
Remote, OR 97458, USA
Conducted functional, regression, and payment testing for multiple software projects. Reported and documented bugs, achieving a gold rank on the platform.
CIMA MOTORS
Mar 2017 - Oct 2022
5 years 8 months
On-site
Inventory Manager
Jul 2018 - Oct 2022
4 years 4 months
On-site
Respond to material requests. Tracking inventory across branches and parks at the national level. Coordinate the dispatch of vehicles to various agents and branches. Daily reporting of stock status to managers.
Customer Support Agent
Mar 2017 - Jul 2018
1 year 5 months
On-site
Handling Customer' complaints. Responding to customer queries in a timely and accurate way.
Education
University of Algiers 2 - Abou EL Kacem Saâdallah -
Bachelor's degree
2011 - 2014
3 years 1 month