Abdoulaye Sagnane

• Assign and monitor resources to ensure project efficiency and maximize success of the delivery of O3b and SES satellite telecommunication services to the end customers located in regions of Europe, the Middle East & Africa • Drive project outcomes, assess risks, create/drive contingency plans + take correct actions as necessary, according to project work plans, in the fields of: equipment supply, site build & rollout, service activation & delivery • Provide & maintain metrics, reports, processes documentations & customer service logs • Develop and maintain partnerships internally, externally & globally with equipment manufacturers, logistics service suppliers, service delivery partners, engineering teams, implementation teams & operational teams

• Prepare Customer Fulfillment Plans for each customer with a contracted service agreement and manage and track the progress of these plans over the service lifetime. • Support strategic Account Development Initiatives: work with customers to “make them successful” and grow their business. This includes helping them win their end customer business, identifying new applications which can be supported and service expansions which can be contracted • Help identifying creative ways to migrate customer’s existing services using other satellites and technologies to the system to increase the share of their wallet and reduce their “total cost of service delivery”. • Work closely with customers to understand their business and offer consultative support to help prepare them for their service activation • Provide feedback to Product Development, Systems Engineering and Asset Management on what customers need to grow their business in terms of follow- on satellite architectures, new product types, ground terminal developments, service costs, beam placements, and customer service support • Understand what each customer values the most in terms of customer support and ensure that the whole team interfaces with the customer to offer this coordinated support • Work with Engineering , Product Development and Marketing teams to develop a Customer portal of documentation, customer tools, and service information to allow customers to better understand the system and better integrate the business operations • Prepare and present customer presentations • Provide customers service trainings and product trainings

• Develop new business opportunities for Ericsson, in the domains of radio & transmission engineering, for clients in the regional Benelux market. • Trigger new ways to increase sales of Managed Services. • Support technically the Account Managers & Service Delivery Managers (customer facing role). • Handling of upcoming 4G/LTE RFP's & RFQ's (scope, equipment selection, service description, pricing, ...).

• Steer the delivery of a transmission network swap project of 1000 MW links, for Mobistar Belgium & Orange Luxembourg. • Manage a team of 6 engineers, spread on 2 different countries (Belgium & Netherlands). • Accountable for committed targets & weekly deliverables; reporting the progress & interfacing with the end customers. • Ensure the overall compliance with technical guidelines & financial goals.

• Maintain business & technical continuity of Orange Nederland's activity during the merger phase with T-Mobile. • Lead discussions between operators for 2G&3G frequency spectrum refarming & reallocation, in order to boost the T-Mobile network expansion program. • Secure Orange Nederland's Radio Access network KPI's.

• Manage a team of 15 engineers, technicians & sub-contractors. • Responsible for the overall design, roll-out, implementation and local optimisation of Orange Nederland's Radio Access Network (Nationwide; More than 4000 2G & 3G sites in total). Achievements: - Fastest 3G network roll-out within the Orange group. - Fastest 3G network roll-out in the Netherlands among the 5 local operators. - First to reach the 3G licence requirements set by the regulator. - Best network QoS (DC, performances) within the Orange group. - Most cost-efficient 3G network roll-out within the Orange group. • Active member of the CAPEX Budgetting Steering Comitee (Above 100ME per year). • Build company strategy & improvement plans, together with the Geo-Marketing and Commercial departments. • Propose Network Evolution plans & Traffic forecasts, in order to deal with the customer base growth and safeguard Revenue Insurance. • Set-up engineers’ tasks forces & advise on new approches to improve coverage, quality & user’s experience. • Negotiate & mitigate with Public Affairs, competitors & governmental authorities about 2G & 3G spectrum matters. • Troubleshooting for (Large) Corporate Customers issues.

• Member of the original "Project Pioneering Team", sent by France Telecom/Orange to the Netherlands, in order to found & establish a new company, the forthcoming mobile operator. • Radio Network Auditor, benchmarking the competitors on their network performances. Reporting to the Senior Management & C-Level. Outcome of the study used for dimensionning the network size & budgeting the CAPEX. • Radio Design & Optimisation Engineer, and then Team Leader, responsible for the complete survey, design, engineering, implementation, integration & operation of 700 GSM sites. • Weekly Frequency Planning delivery, Drive Tests analysis, Sites acceptances & Technical validations. • KPI's follow-up, Network health-check, Trouble Tickets management, Corrective actions.