Abdul Mukthar

• Led enterprise ICT infrastructure and IT operations across corporate offices, warehouses, and large multi-site retail environments, ensuring high availability, secure architecture, SLA compliance, and 24×7 IT operations aligned with business • Delivered AED 10M+ end-to-end infrastructure and digital transformation projects, covering network design, Cisco Meraki WiFi-6/7, LAN/WAN/WLAN, structured cabling, access control, CCTV, AV solutions, cloud-managed infrastructure, and centralized monitoring, achieving on-time and within-budget execution • Implemented and optimized enterprise IT Service Management (ITSM) using AI-driven Freshservice, covering Incident, Problem, Change, Service Request, Asset, Configuration, and Project Management, integrated with Microsoft 365, Jira, and workflow automation to improve SLA performance and operational efficiency • Enhanced executive collaboration and meeting effectiveness by translating business and technical requirements into fully integrated ICT and AV solutions for boardrooms, leadership rooms, conference halls, and immersive experience space of Chairwoman, leveraging enterprise audiovisual, collaboration, and network infrastructure. • Improved workforce time management and operational continuity by leading change management and enterprise-wide rollout of a Time & Attendance system supporting 15,000+ employees, ensuring high adoption, data accuracy, and minimal business disruption. • Optimized technology spend and resource utilization by participating ICT budget planning, forecasting, and CAPEX/OPEX optimization, improving cost efficiency, financial control, and alignment with strategic business priorities. • Accelerated e-commerce omnichannel retail innovation by contributing to the successful launch of the Middle East’s first 6thStreet.com Phygital retail store, coordinating vendors, internal stakeholders, and technology partners to seamlessly integrate digital, infrastructure, and in-store systems.

Designed, implemented, and supported enterprise networks across 600+ retail and business locations. Led Wi-Fi and Customer counting rollouts ensuring secure and high-availability connectivity. Headed network and systems operations for Oracle X-Store and Mobile POS deployments across 545+ outlets. Administered Cisco Meraki, Cambium, Mojo, and Arista cloud-managed wireless platforms. Implemented and managed Cisco AnyConnect VPN with SSL and AAA authentication. Ensured compliance with organizational security policies and industry best practices.