Abdulgaffar Hamman Yakubu

Research Assistant | Monitoring & Problem Solving

Salary / Daily rate

Yola, Adamawa, Nigeria

Freelance, open to permanent contract

Remote only

Skills

Customer CareProduct ManagementCustomer SuccessEmailingE-LearningKnowledge ManagementProduct MarketingCommunity Management

Languages

EnglishHausa

About me

Intro

I am a Customer support specialist with a background in emergency response, research, and data collection. Passionate about helping people and solving problems. I'm all about clear answers and real results.

Links

Work experience

Call Center Agent

Emergency Communication Center

Dec 2024 - Jun 2025

7 months

Yola, Adamawa, Nigeria

Answer emergency (e.g., 112/911) and non-emergency calls professionally and efficiently Gather essential information such as location, nature of emergency, and caller details. Remain calm and composed during high-pressure or distressing calls. Dispatch appropriate emergency services (police, fire, ambulance) promptly Provide life-saving instructions (e.g., CPR, safety guidance) when necessary Keep accurate records and logs of all calls, responses, and actions taken Coordinate with field personnel to relay updates and ensure timely assistance Operate communication equipment and dispatch systems effectively Follow protocols and procedures to ensure public safety and data confidentiality

LGA Consultant

Solina Center for International Development and Research, Damaturu, Yobe State

Jan 2022 - Jan 2024

2 years 1 month

Damaturu 620101, Yobe, Nigeria

Guide the LGA teams on the mentoring and monitoring of PHC Officers-In-Charge (OICs) and their deputies on the execution of their facility operations in compliance to set standards; Co-monitor PHC OIC’s competence and PHC efficiency (with the LGA teams) based on key performance indicators. Monitor the job performance of the LGA teams and the mentoring approach to ensure alignment with the mentorship objectives and provide feedback for process improvement. Ensure the timely collection of PHC mentoring/supervision data. Provide routine progress reports on PHC mentoring/supervision activities to the state team, including reports on challenges, on-the-spot mitigation responses, recommendations, successes, and lessons learned. Ensure adequate documentation and reporting of PHC performance. Support LGA team and PHCs to identify and resolve problems associated with PHC management. Co-report a monthly PHC implementation progress and performance report, including implications of results and/or recommendations for improvement. Provide feedback on the mentorship approach and identify improvement areas.

Research Assistant

African Heritage Foundation Nigeria (AHFN)

Aug 2023 - Dec 2023

5 months

Nigeria · Remote

• In charge of the organization strategic communication with potential sponsors/donors. • In charge of all ICT related activities including data validation, graphic design, proposal writing and data analysis. • Supervision on other volunteers to a successive target execution (i.e Leader Research Team). • Online Volunteer whom under the supervision of focal point will conduct research on potential donors for supporting the organizations Cultural Rebirth Project. • The Volunteers should have experience in research with excellent writing skills. The task will include the following responsibilities: - Discuss and determine parameters for the research by creating a mapping tool to collect research data and information, including key donor information and share tools for feedback with the organization. • Identify and gather sources from all of Nigeria and Scandinavian Countries by conducting research, online or otherwise to identify relevant potential national and international donors for the Cultural Rebirth Project. • Develop short report on findings The average estimated workload is expected to include roughly reviewing 5-7 documents (these can include articles, studies etc.) over the course of the entire duration.

Research Assistant

American University of Nigeria

Feb 2022 - May 2022

4 months

Nigeria · On-site

• Double check information on survey forms or information pads to ensure the accuracy of information. • Engage in data entry in cases where paper base options are used. • Comply with quality and research ethics during and field works (this includes data protection and information confidentiality of respondents or target project participants). • Maintain and document records, case studies and success stories in- line with the project. • Notify appropriate line manager on any relevant information such as requisition, progress and challenges. • Ensure that all work in community reflects the distinctive ethos of organizations’. • Act as a positive role model and promote the aims, values and ethics of Organization's and uphold all rules and policies. • Travel to LGA of assignment and visit all communities within the LGA. • Pay advocacy visits to Community gate keepers to solicit their support and necessary information. • Participate in a less than or half day debrief sessions to share field experiences about the community and entire data collection. • Support in mentoring school children and out of school children. • Support peer to peer learning among children. • Keep and report weekly records of use of activities and pupil’s learning progress in line with aims and objectives of project.


Education

University of Maiduguri

Biochemistry

2017 - 2022

5 years 3 months


Licenses & certifications

Facility Management

Issued: Jan 2025

Certified by Chartered Institute of Contract Project and Facility Management

Project Management

Issued: Jan 2025

Certified by The Chartered Institute Of Project Management, Ghana

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