ABENA OBENEWAA

Being the face of my institution, I have consistently played a key role in managing front office operations while delivering exceptional customer service and support. My eceryday responsibilities involve ensuring the smooth functioning of the reception area, maintaining a professional and welcoming environment for stakeholders, clients and visitors, and serving as the first point of contact for inquiries and communication. I am responsible for handling inbound and outbound calls and correspondence, coordinating appointments, and keeping accurate records of customer interactions and feedback. One major highlight of my work has been achieving and maintaining a customer satisfaction rate of approximately 95%.This reflects my dedication to resolving issues promptly and courteously, as well as my ability to communicate effectively with a diverse range of individuals. I take pride in having implemented improvements to the front desk procedures that have significantly enhanced workflow efficiency and minimized clients wait times. My ability to stay organized and detail-oriented has allowed me to support other administrative functions such as data entry, filing and report preparation without compromising on service quality. In addition to my core administrative duties, I have actively contributed to key organizational and community initiatives. I served as the coordinator for the Girls 4 Goals project, where I was solely in charge of Administration and Reporting. I acted as a liaison between stakeholders and project leaders and ensured the smooth execution of all activities, contributing to the overall success of the initiative. I also volunteered for the CAF African Schools Championship, where I was part of selected liaison officers who worked with various teams from different parts of Africa. My responsibilities included assisting my team and officials with their needs and also serving as a link between the team and the tournament organisers.

Being the face of my institution, I have consistently played a key role in managing front office operations while delivering exceptional customer service and support. My eceryday responsibilities involve ensuring the smooth functioning of the reception area, maintaining a professional and welcoming environment for stakeholders, clients and visitors, and serving as the first point of contact for inquiries and communication. I am responsible for handling inbound and outbound calls and correspondence, coordinating appointments, and keeping accurate records of customer interactions and feedback. One major highlight of my work has been achieving and maintaining a customer satisfaction rate of approximately 95%.This reflects my dedication to resolving issues promptly and courteously, as well as my ability to communicate effectively with a diverse range of individuals. I take pride in having implemented improvements to the front desk procedures that have significantly enhanced workflow efficiency and minimized clients wait times. My ability to stay organized and detail-oriented has allowed me to support other administrative functions such as data entry, filing and report preparation without compromising on service quality.

Skills: Records · Records Management · Personnel Records · Filing · Electronic Filing · dispatch and reception of letters