Abhilash Veettil
Senior Program Manager | Digital Transformation
Salary / Daily rate
Dubai - United Arab Emirates
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Digital transformation leader with 20+ years driving AI, automation & platform strategy across 80+ telecom operators. Delivered 200+ automation use cases, 7% efficiency gains, and 20+ internal tools at Ericsson. Executive MBA (IIM-C) combining deep technical expertise with strategic business acumen to accelerate your digital initiatives.
Work experience
Ericsson
Nov 2003 - Mar 2025
21 years 5 months
On-site
Regional Program Manager, Platform & Applications
Oct 2020 - Mar 2025
4 years 6 months
On-site
- Led the Identity Access Management & Remote Customer Connectivity Program across 80+ telecom operators in MEA. - Oversaw platform rollout, integration, and operational enablement of Ericsson proprietary tools (CAS, MSDP, CAS+). - Drove digital maturity across service delivery teams through AI/ML integration and process automation. - Managed hybrid software development teams and ensured system compliance during customer audits. - Improved operational efficiency by identifying gaps and delivering custom software solutions.
Automation & Tools SME
Aug 2017 - Oct 2020
3 years 3 months
On-site
- Delivered over 200 automation use cases across telecom managed service contracts. - Evangelized automation best practices and led integration of RPA and AI platforms like BluePrism and Resolve. - Managed business case development and end-to-end delivery of internal automation projects.
Strategic Planning Manager
Jan 2015 - Aug 2017
2 years 8 months
On-site
- Designed and implemented delivery strategies across multiple functions (Network Rollout, Optimization, Support). - Achieved 7% headcount reduction through process streamlining and tool-based interventions.
Performance & Infrastructure Tools Manager
Jun 2010 - Jan 2015
4 years 8 months
On-site
• Developed over 20 internal tools supporting operations dashboards, scorecards, and resource planning.
Global Resource Manager
Apr 2008 - Jul 2010
2 years 4 months
On-site
Skills: Performance Management · Problem Solving · Investigation · Resource Management · Resource Allocation · Data Analysis · Risk Assessment · Key Performance Indicators · Communication · Microsoft Excel
Customer Support Performance Management
Nov 2003 - May 2008
4 years 7 months
On-site
Skills: SQL · Performance Management · Telecommunications · Investigation · Analytical Skills · Business Process Improvement · Data Analysis · Performance Reviews · Databases · Key Performance Indicators · Communication · Microsoft Excel · Front-End Development · Microsoft Office
Team Leader
Ace Infosys Oman/Malvi Tech India
May 2001 - Dec 2003
2 years 8 months
Sitepar, Maharashtra, India
- Developed and led software projects for the banking sector.
Education
Indian Institute of Management, Calcutta
Executive MBA
2024 - Present
2 years 3 months
Amrita Institute of Computer Technology
Post Graduate Diploma in Computer Application
2000 - 2001
1 year
Kannur University
Bachelor's degree
1996 - 1999
3 years