Abigael Kubayi

As a Risk Control Consultant, I specialize in assessing and managing risks associated with lending and credit transactions to safeguard organizational assets. My role involves analyzing financial data, evaluating creditworthiness, and ensuring compliance with regulatory requirements. I develop and implement risk control policies, monitor credit exposures, and design mitigation strategies to minimize defaults and financial losses. By conducting thorough risk assessments and providing actionable insights, I support informed decision-making and enhance overall risk management practices. Through my expertise, I contribute to building resilient risk frameworks, ensuring the organization operates within its risk appetite while achieving sustainable growth.

As a Call Centre Agent at Unifi, I managed customer inquiries, delivered technical support, resolved issues, and facilitated service troubleshooting. I prioritized customer satisfaction by efficiently processing service requests and maintaining detailed records of interactions. Furthermore, I played a key role in achieving performance targets while consistently delivering exceptional service quality.

As a Sales Manager at Safaricom, I successfully led a high-performing sales team to achieve and surpass revenue targets while ensuring outstanding customer experiences. My responsibilities included developing and implementing strategic sales plans aligned with market trends and customer needs, driving business growth and client satisfaction. I focused on building and maintaining strong relationships with clients, promoting Safaricom's products and services, and identifying opportunities to expand the customer base. By monitoring sales performance and analyzing market insights, I provided data-driven recommendations to senior management for informed decision-making. Collaborating with cross-functional teams, I streamlined processes to enhance operational efficiency and deliver seamless solutions to clients. I also mentored and trained my team, fostering a culture of continuous learning and excellence. Through these efforts, I contributed to increased market penetration, improved brand visibility, and sustained organisational success.

As a Financial Advisor at CIC Insurance Company, I provided tailored financial solutions to clients, helping them achieve their financial goals and secure their future. My role involved assessing clients' needs, offering expert advice on insurance and investment products, and guiding them in making informed decisions. I focused on building long-term relationships by delivering personalized financial plans that aligned with clients' risk tolerance and aspirations. By maintaining a strong understanding of market trends and CIC’s product offerings, I ensured clients received the most suitable options for their needs. In addition, I worked to achieve sales targets, conducted client reviews, and provided exceptional service to ensure satisfaction and loyalty. My efforts contributed to enhancing financial literacy and supporting clients in building a secure financial foundation.