Abiodun Oluyinka
Customer Service Team Lead
Salary / Daily rate
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Virtual assistant and English teacher with 3+ years in customer service operations and team leadership. Successfully reduced customer complaints by 20% while managing high-volume inbound/outbound calls and leading teams. Specialized in AI-powered productivity, project management, and multilingual customer support to streamline your business operations.
Work experience
Customer Service Representative
Indiana Beauty Empire
Mar 2019 - Aug 2022
3 years 6 months
Port Harcourt, Rivers, Nigeria
I am Abiodun with 3 years of customer service representative where I received alot of inbound and outbound calls,attend to customer needs and complaints, and I was promoted to be a team lead due to my competent and I was able to reduce customer complaints with 20%.
Education
BYU-Pathway Worldwide
Web Development
2024 - Present
2 years 10 months
Brigham Young University
Certificate
2024 - 2026
2 years 2 months
Brigham Young University
Pathway certificate