Abraham Ilori

• Provided customer-focused information analysis and reporting to support operational performance monitoring and strategic decision-making across client organisations. • Processed, validated, and analysed complex datasets to ensure high standards of data quality, reliability, and consistency prior to reporting and dissemination. • Developed and maintain performance reports and dashboards using tools such as Power BI and Excel, enabling clear visibility of trends, risks, and service outcomes. • Translated business and service requirements into meaningful information outputs, ensuring data is presented in a format that is easily understood by non-technical stakeholders. • Supported performance monitoring by interpreting and benchmarking data against agreed KPIs, targets, and service objectives. • Worked collaboratively within multidisciplinary teams, supporting senior analysts and delivery leads to ensure information products meet organisational needs. • Presented statistical analysis and insights to stakeholders through clear visualisations, summaries, and narrative commentary. • Supported continuous improvement initiatives by identifying data gaps, inconsistencies, and opportunities to improve reporting processes. • Built and maintained strong working relationships with internal stakeholders and external partners to support effective information sharing and service-level monitoring. • Contributed to governance and assurance processes by ensuring data outputs are accurate, timely, and fit for operational and strategic use.

• Produced daily performance reports for executive and clinical teams using Power BI and Excel. • Maintained accurate databases and schedules using Excel to ensure compliance with NHS standards. • Coordinated patient referrals and discharge processes, streamlining operational workflows. • Engaged daily with stakeholders to coordinate patient discharge from hospital and safe transport home. • Served as central contact for service-user queries and complex case resolution. • Maintained carer rosters and ensured adequate coverage across services.

• Developed a system for quickly identifying and sorting packages based on destination, thereby reduced turn-around-time by 30%. • Collected and analysed operational metrics to identify inefficiencies and improvement opportunities. • Maintained safety protocols to ensure a safe working environment for all associates. • Monitored performance and identified areas for improvement, which led to a 15% increase in productivity. • Utilized technology to review package details and prevent order loss.

• Resolved customer query in 1minute 50 seconds turn-around-time, and answered at least 60 calls in a 6-hour shift. • Cross-Marketed company products to customers via phone calls, and recorded an average of 60% conversion rate.

• Understudied Field Engineers at their various Server Installation & Maintenance Site • Carried various office administrative tasks such as producing reports, developing slides shows etc