Achraf BEN NEJI

Deployment of a critical Artificial Intelligence platform on Azure to optimize healthcare data processing. Managed a full-cycle AI health project over 6 months, achieving 6 contractual milestones while maintaining a budget of €1.2 million within ±4%. Defined business requirements with the Healthcare departments, gathering, prioritizing, and formalizing AI use cases into functional specifications. Coordinated a team of 8 professionals (Data, DevOps, PO), facilitating Agile practices and resolving blockers to enhance overall effectiveness. Managed regulatory risks related to HIPAA compliance and data security, regularly updating stakeholders. Served as the liaison between business departments and Data/DevOps teams, translating needs into actionable requirements. Oversaw testing processes and managed anomalies in Jira, leading to faster detection and resolution. Project Lead: Budget ~€1.2 million · Team of 8 · Agile/SAFe · Azure | BA: Requirement Definition · Functional Specs · Testing Strategy · HIPAA

Secured monthly data migrations to a new ERP for 120 key client accounts, directly impacting logistics. Managed six migration cycles: planning rollouts, overseeing Go/No-Go decisions, and resolving anomalies, ensuring adherence to the overall timeline. Maintained a budget of €250k: monitored costs per cycle and managed contingencies, keeping the budget on track throughout the project. Established mirror environments; validated data pre-migration. Reduced production incidents significantly. Coordinated with teams and stakeholders (IT, business units, management): conducted oversight committees and structured decision-making, ensuring service continuity. Provided training and support to users. Project Management: Budget ~€250k, 15 people, 120 client accounts, ~€15 million revenue | Business Analysis: ERP user stories, scoping, migration specifications, test strategy

Implemented the ServiceNow ITSM solution for Foncia to enhance IT support structure. Led an ITSM project (6 months, ServiceNow): Agile planning using Jira, milestone tracking, and risk management, delivering go-live on schedule. Gathered requirements and drafted specifications (40+ user stories) collaborating with business teams, enhancing delivery quality and reducing incidents. Conducted ROI analysis on automation: minimized manual tasks (~36 hours/week), leading to an estimated annual savings of ~€100k, validated by IT management. Project Management: Budget ~€80k, 5 person team, Agile, Client Foncia | Business Analysis: 40+ user stories, ServiceNow specifications, ITIL V3 test strategy

Established a strategic monitoring unit (Social Listening) to anticipate reputational risks. Established a strategic social listening unit for early detection of digital reputational threats, achieving a 96% reduction in crisis response time. Implemented a social listening platform processing ~5,000 daily signals for real-time monitoring and crisis prioritization. Enhanced crisis detection using sentiment analysis and defined KPIs, improving decision making with dynamic Tableau dashboards. Consolidated data from 8 platforms to enable cross-channel visibility and faster risk identification. Facilitated workshops with Communication, HR, and Marketing to define crisis management use cases and response workflows. Contributed to developing crisis response processes, including alert qualification and stakeholder communication paths. Presented insights and risk analyses to executives, supporting strategic decision-making at high-level events. Project Management: Budget ~€50k, 5,000 occurrences daily, VivaTech 2017 | Business Analysis: Scoping, Social Listening specifications, impact analysis, Design Thinking

Managed international transfer projects and optimized logistics costs in the automotive industry, focusing on the resale of spare parts. Led international transfer projects. Conducted market studies and strategic analyses (SWOT) to identify growth opportunities. Presented data-driven recommendations to ComEX. Optimized logistics costs, significantly reducing expenditures through effective strategic planning. Project Management: Budget ~€3.4 million, 3 international sites FR/DE/MX | Business Analysis: SWOT analysis, impact analysis, simulation tool specifications

Optimize the online marketing strategy Competitive intelligence