Adah Agba

I boosted customer satisfaction by 87% by delivering real-time empathetic support, significantly enhancing the overall buying experience. I improved customer satisfaction by providing personalized email support and timely follow-up, leading to a 15% increase in positive feedback and fostering stronger customer relationships. I improved lead conversions by 40% and increased repeat business by 10% through building strong customer relationships and fostering trust. I reduced onboarding time by 30% by developing comprehensive training materials, which improved customer interaction and increased overall satisfaction. I increased successful transactions by 20% by educating leads on complex block chain protocols, while empowering project ambassadors through product training, enabling them to effectively promote CratD2C.

I grew Instagram followers by 91% from 250 to 477 in 6 months through consistent content creation and engagement resulting in increased brand visibility and community growth. I increased follower engagement by 60% and non-follower engagement by 126%, broadening audience interaction. I improved post interactions by 30% and reel interactions by 77.5%, maintaining alignment with Instagram's algorithms. I designed compelling graphics with Canva and crafted engaging captions using AI-powered tools, driving audience engagement and effectively communicating the brand’s message

I successfully transitioned a customer from marketing and sales to onboarding and becoming a product expert, leading to over ₦800,000 in sales and a significant revenue increase for the organization. I collaborated cross-functionally to address customer pain points, resolve client issues, and enhance their experience, resulting in improved satisfaction and streamlined support processes. I championed customer needs within the organization, advocating for product improvements and service enhancements based on direct customer feedback. I utilized CSAT to track and report on key metrics, providing valuable insights for improving customer satisfaction. I identified and reported critical bugs to the development team, actively following through to ensure timely resolution and a seamless user experience.

Played a critical role in the COVID-19 response team by accurately inputting data into SORMAS, enhancing the efficiency of outbreak management and decision-making processes. Entered and verified large volumes of data with 99% accuracy, supporting effective tracking and enabling informed decisions in outbreak management efforts. Successfully digitized 100% of essential paper-based records into secure computer files, reducing the risk of data loss and improving accessibility. Organized and maintained documentation, ensuring zero data discrepancies and increasing data retrieval speed by 20%, facilitating faster response times. Regularly updated and validated existing data, leading to a 15% improvement in data reliability and enhancing the quality of outbreak management strategies. Processed and validated over 2,000 records daily with 99% accuracy, contributing to the seamless implementation of new database management software and supporting ongoing health initiatives.