Adebukola Olatunde

Orchestrated program operations, encompassing comprehensive student data management, meticulous schedule coordination, and successful event execution. This required keen attention to detail and proactive problem-solving to maintain program integrity. Optimized resource allocation and streamlined workflows using tools like Konosys for efficient data management and communication. I continuously identified and implemented process improvements that enhanced program delivery and operational efficiency. Fostered cross-functional collaboration by providing essential support and coordination for faculty, staff, and students, ensuring all stakeholders were aligned towards program objectives.

Digital signage, multimédia and communications. International team collaboration Manage Digital signage project for Rolex in EMEA, APAC, LATAM and North America. Troubleshooting, configuration, customer service and communication

Volunteered as a Salesforce Administrator at Coalition PLUS, a global health NGO, for 1 year Managed user accounts, roles, and permissions to support secure CRM access Built and maintained reports and dashboards to track program impact and donor engagement Ensured data quality through regular imports, deduplication, and validation Supported automation using workflows and process builder to streamline operations Provided user support and training to enhance adoption and usability Documented admin processes and contributed to system optimization Gained strong foundational skills in Salesforce CRM, data management, and nonprofit operations

Performed duties assisting managers and other employees through extremely busy schedule. Arrange and coordinate on-site organization, including transportation, accommodations, meals, guest speakers and audiovisual support. performance metrics and provide feedback, training and development. Project-manage multiple cross-functional teams. Build and maintain relationships with festival vendors. Resolve issues throughout meeting event timelines.Organisation assistance for the International Shortfilm market, Primary point of contact for client facing and internal staff; provided timely deliverables to help drive success Participated in a collaborative environment to guarantee optimal customer service

Technical Assistant for European society for the Study of English (ESSE) conference 2021, Scheduling test webex sessions for conference participants, facilitating testing sessions with participants, coordination, and record of chat box during the virtual seminar, resolution of technical issues during seminars, documentation of chats recorded during each seminar independently diagnosed technical problems over the phone and in person Provided exemplary customer service with effective communication Meticulously identified and rectified technical errors with computers and sound and video equipment Assisted in the orderly arrangement and testing of Webex platform Monitored phones, emails, and personal inquiries in a professional manner Resolved participants issues in a clear, courteous and straightforward manner. Provided advice and assistance with installing, functioning, and troubleshooting of software and/or hardware. Collaborate with technical team on a daily basis to ensure globally consistent processes. Successfully provided legendary service through the use of integrity, product knowledge, and upbeat energy Express excellent communication skills- verbal and written when dealing with conference participants Communicated with 40+ Participants and attendees in both English and French. Efficiently compiled daily reports for clients Conducted online training sessions to new clients and led on boarding process to ensure success rate Guide the conference participants through a basic orientation of the product via a virtual meeting and serve as trainer in all participant onboarding sessions.