Adel Ben Zarrouk

✦Assessment & Discovery Consulting ✦Team as a Service ✦Cloud Professional Services ✦Managed DevOps Services ✦IT Service Management ✦IT Security Service ✦IT Infrastructure

• Collaborated with cross-function teams to deliver complex setup of containers and orchestration solution to many accounts across Saudi Arabia • Engage with external partners, technology vendors, research institutions, and industry associations to stay informed about emerging trends and potential collaborations • Oversaw a team that successfully integrated Cloud and Opensource solutions across multiple client platforms • Managed the end-to-end project, lifecycle for a comprehensive IT solution for a major client in the MEA region • Managed the assessment and migration to cloud environment • Acts as the link between a variety of projects, customers, and resources • Respond, negotiate and deliver the private and government tenders

• Manage Operation aspects of production and test environment within multiple Data centers • Plan, organize, control and evaluate IT and data operations • Design, develop, implement and coordinate systems, policies and procedures • Handle annual budget and ensure cost effectiveness • Worked with head of department to propose, agree and deliver IT service to several defined SLA to customers and end users • Defining project requirements and planning required tasks to ensure timely delivery with team • Leading and managing a team of System/DevOps engineers

*Develop improvement plan for both infrastructure project portfolio and services portfolio *Developing technical proposals on various AV/IT and technology project to address end user’s requirements *Work with Directors and CEO to develop IT and security policies and procedures for Infrastructure that align with overall business goals. *Provide key technical expertise in the design, development and maintenance of network and systems infrastructure. *Providing technical documents in relations to sourcing and tendering *Responsible for various Product Evaluation and product development activities *Plan, present, design and architect current, interim and future infrastructure technologies growth & upgrade cycles *Interfaced with global teams to implement technologies that align with the current security strategy *Drove creation of company-wide security awareness and training program *Played a significant role in the development of the Information Security Department tools deployment, Team development and Policy remediation. *Team management *Strong knowledge of VSAT technology *Strong knowledge of Audio and Visual technology

• Work with Director of IT to develop IT policies and procedures for Infrastructure that align with overall business goals. • Perform cost-benefit analyses to ensure cost-effectiveness and efficiency required for successful project delivery • Provide key technical expertise in the design, development and maintenance of network and systems infrastructure. • Providing technical documents in relations to sourcing, tendering, and purchasing processes • Plan, present, design and architect current, interim and future storage technologies growth & upgrade cycles • Identify weaknesses, restrictions, and security concerns imposed by existing IT infrastructure

Owner and project Manager. Some delivered projects: *The Centre de Calcul Khawarizmi (CCK), Cluster high availabity and load balancing https://www.redhat.com/resourcelibrary/case-studies/cck-selects-red-hat-to-enchance-user-experience *Oredoo (Tunisiana) 3G Platform (http://www.eddenyalive.com): Mobile Service Delivery Platform (MSDP) on High availability cluster adds-on (14 Servers Blade Center, SAN Storage, multipathing, HBA configuration, scripting, Oracle …) *Oredoo (Tunisiana) SOA platform consolidation with high availability cluster adds-on (8 servers blade center, SAN storage, multipathing, HBA configuration, bonding, scripting, Tibco EMS, Tibco ESB, Tibco BW, Oracle …) *Orange Tunisie: 6 nodes high availability adds-on cluster with Oracle 11gR2 (Blade center, SAN storage, multipathing, HBA configuration, bonding, scripting ...)

Sagemcom is a French high technology group, active globally . Thanks to its proven capacity for innovation, the group is in a leadership position in many markets. Sagemcom aims to become a world leader in broadband terminals, convergence and energy solutions. Formerly the Communications Branch of SAGEM, Sagemcom is now a private independent group held mainly by the the Carlyle Group (http://www.carlyle.com/), as well as employees.

April 2009, I have joined MTS Libya (http://www.mts-libya.com) in Tripoli, Libya as s Support and Service delivery team leader to look after the IBM and Microsoft customers. My duties is to provide pre-sales and sales around IBM and Microsoft products and services. I am heading a team of 6 hardware and software engineers performing design, installation and implementation of IBM and Microsoft solutions.

After several years of representing Red Hat in the Middle East, we have been selected to be the Red Hat support center for the Middle East and North Africa to cover the level 123 support with 24x7 coverage. I was the team leader of the technical department and my responsibility is to look after the clients satisfaction,This involves the handling of all routine back-office functions, team management, project management, support survey and statistics, reporting ...

September 2001, I have joined Opennet Software (http://www.opennet.com.tn) is a Tunisian company specializing in open source systems and network integration. It's a Red Hat Certified Business Partner and a Red Hat Certified Training Center. In Opennet we assured the level 123 technical support service for several customers. These customers were mainly research labs and companies with various services deployed like messaging, file sharing, database systems, security systems on many architectures running Linux and Windows.