Adeline de Cizancourt

🔹 Collaborated on the design of the fraud detection system 🔹 Led fraud awareness initiatives for internal teams 🔹 Drafted fraud management processes for Operations and Customer Care 🔹 Daily monitoring of fraud alerts 🔹 In-depth analysis of large-scale fraud cases 🔹 Coaching and team support

🔹 Customer support   — Specialized in refund processing   — Led internal training sessions   — Handled internal complaints and managed dispute resolution/mediation   — Follow-up on legal and operational matters, including bankruptcy proceedings 🔹 Recruitment and talent acquisition 🔹 Oversight of outsourcing quality 🔹 Coaching and team support

🔹 Set up and led the Customer Support department 🔹 Managed in-flight incidents (AOG – Aircraft on Ground) situations 🔹 Follow-up and implementation of product improvement requests 🔹 Oversaw information flow between Engineering, Programs, and Production teams 🔹 Drafted technical and regulatory documentation 🔹 Planning and scheduling oversight

🔹 Certification of ultra-light aircraft seats – ETSO C39c and C127b in coordination with EASA 🔹 Procurement management: purchase orders, quality control, and scheduling oversight 🔹 Production follow-up: test prototypes and serial manufacturing 🔹 Test campaign management: coordination with laboratories, test plan drafting, and report validation 🔹 ISO 9001 certification

🔹 Supplier sourcing and negotiation aligned with technical and business goals 🔹 Supplier assessment: cost, quality, lead time, and capacity compliance 🔹 Interface between suppliers and internal departments (Quality, Engineering) 🔹 Planning and management of procurement flows and delivery schedules 🔹 Oversight of logistics operations: handling and storage optimization 🔹 Quality control of finished products and client presentations 🔹 HR administration: employee records, training programs, and benefits contract management

Skills: Human Resources (HR) · Contractual Agreements · Problem Solving