Adeline Tshivhidzo
Customer Service Manager
Salary / Daily rate
Johannesburg, South Africa
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Customer service professional with expertise in client relations, virtual assistance, and business operations. Skilled in Microsoft Office suite, data entry, lead generation, and social media management with proven team leadership experience. Ready to deliver exceptional customer support and administrative solutions to streamline your business processes.
Work experience
Customer Service
IMPERIAL Group
Skills: Customer Service Representatives · Sales Management · Facebook · Microsoft Outlook · Advertising · Organization Skills · Invoicing · Record Keeping · Customer Service Operations · Telephone Reception · Receptionist Duties · Setting Appointments · Customer Satisfaction · Team Management · Sales · Social Media · Office Equipment · Independence · iOS · Customer Experience · Team Leadership · Microsoft Office · Customer Support · Client Liaison · Virtual Assistance · Escalation Process · Microsoft Word · Microsoft Excel · Coordinating Meetings · Inbound Marketing · Business Process Outsourcing (BPO) · Negotiation · Communication · Handle Confidential Information · Client Relations · Customer Service · Typing · Training · People Development · Problem Solving · Appointment Scheduling · Data Entry · App Store · Customer Satisfaction (CSAT) · Analytical Skills · Management · Customer Service Management · Business-to-Business (B2B) · Apple Products · Workforce Management · Document Preparation · Online Content · Administrative Assistance · English · Executive Administrative Assistance · Administration · Accounting · Sales Processes · Ticketing Systems · Booking Systems · Skilled Multi-tasker · Marketing · Workload Prioritization · Interpersonal Communication · Customer Marketing · Call Center Administration · Freelancing · General Administration · Oral Communication · Teamwork · Collaborative Problem Solving · Lead Generation · Artificial Intelligence (AI) · Bookkeeping · Customer Communication