Adeola Odewale
Senior Customer Service Team Lead
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer service leader with 10+ years expertise managing client relations and remote teams. Achieved 96% resolution rate while leading training programs and virtual customer education sessions. Specialized in CRM management, helpdesk operations, and building exceptional client experiences that drive business growth.
Work experience
Team lead Customer Service Representative
Simba Group
May 2022 - Present
4 years 6 months
Ajah, Lagos · On-site
📌Managed and resolved customer inquiries via phone, email, and chat (96% resolution rate) 📌 Led remote team training and shift scheduling 📌 Educated customers on product usage via virtual sessions.
Head, Customer Service Representative
Krystal-bal International School
Sep 2017 - May 2023
5 years 9 months
Lagos, Nigeria
English Teacher
Ewe-Nla College
Sep 2016 - Oct 2017
1 year 2 months
Lagos, Nigeria
Customer Service Representative
Benadec West Africa Limited
Aug 2011 - Oct 2013
2 years 3 months
Lagos, Nigeria
Education
Asean Online Education AOE
Diploma in Customer Service
2019 - 2022
3 years 1 month
National Teachers' Institute Nigeria
Postgraduate Diploma
2017 - 2018
1 year 1 month
University of Ilorin, Nigeria
Bachelor of Arts - BA
2006 - 2010
4 years 1 month