Adewale Busola

Served as the main point of contact for Chowdeck customers and riders across multiple channels, including chat, mobile calls, email, and social media Coordinated with internal teams, such as restaurant operations and payment partners, to ensure timely resolution of customer requests. Escalated unresolved issues related to payments, deliveries, or restaurant coordination to the appropriate team members or external partners. Provided internal updates and reports on key insights from customer and merchant interactions to help drive improvements in the overall customer experience. Stayed up to date with the app’s features, policies, and processes to provide customers with �the most accurate information.