Adil Harraki
Senior Solutions Engineer
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
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À propos
Introduction
Senior presales & engagement professional, helping enterprises transform the way they understand and improve Customer Experience. With a background in management consulting and the SaaS industry, I bring a decade of experience bridging business challenges with tailored solutions. My mission is to partner with executives and product leaders to uncover their most pressing CX challenges, design meaningful experiences, and demonstrate the tangible ROI of human insights. My expertise spans presales, UX, MarTech, Search/SEO, as well as project and account management for large-scale digital transformation initiatives. I bring a blended background in engineering and business, combining an analytical approach with product and client management expertise. Having worked across industries and cultures, I thrive in diverse environments and believe that multiple perspectives are essential to creating impactful customer experiences.
Expérience de travail
Senior Solutions Consultant
UserTesting
sept. 2025 - Présent
1 an 2 mois
Paris, France
UserTesting helps organizations craft exceptional customer experiences through fast, actionable human insights. – With Al-powered analysis, expert services, and the world's strongest participant network, teams validate ideas, co-innovate at scale, optimize experiences, and make confident decisions. – Trusted by 3,000+ customers—including 75 of the Fortune 100—UserTesting delivers an average 4-6x ROI.
Yext
mai 2021 - avr. 2025
4 ans
Paris, France
Solutions Consultant
janv. 2023 - avr. 2025
2 ans 4 mois
Paris, France
Yext (NYSE: YEXT) The leading digital presence platform for multi-location brands to deliver consistent, accurate, and engaging experiences – The platform collects and organises content into a Knowledge Graph, leverages a complementary set of digital products — including Pages, Reviews, site Search, and Generative Al — to optimize your Digital presence, brand and customer engagement at scale.
Technical Engagement Manager EMEA
mai 2021 - janv. 2023
1 an 9 mois
Paris, France
Accounts: – LVMH Maisons – Burberry – Bang & Olufsen – Groupe La Poste – Boulanger – Allied Irish Banks (AIB)
Engagement Manager
Cenova
janv. 2020 - juin 2021
1 an 6 mois
Paris, France
Digital & management consulting - Luxury Goods, Fashion, Retail : – Chanel Fashion; – Pimkie; – Fashion Cube (Pimkie, Jules, Orsay, etc)
Sia
déc. 2017 - janv. 2020
2 ans 2 mois
Paris, France
Product Manager - Product Owner
févr. 2019 - janv. 2020
1 an
Paris, France
Senior consultant - Digital Customer Experience
déc. 2017 - janv. 2020
2 ans 2 mois
Paris, France
Fully or partially leading client assignments in order to assist them in the definition and implementation differentiated customer experiences, to adapt to constantly evolving customers expectations and the digitisation of usages. Build a roadmap towards simple, seamless and unique experiences for customers. (Online & Offline) Main assignment types : – Design costumer-centric off/online experience – Transform digital customer journeys – Design Customer Relationship Platforms – Build performing CRM and digital tools Main industries : – Public sector – Energy & utilities – Foodtech (TheFork) – MarTech (Criteo)
Digital & Analytics Consultant
Accenture
janv. 2016 - déc. 2017
2 ans
Paris, France
@Accenture Analytics team, leading client assignments in order to assist companies in leveraging the potential of their data to drive actionable business insights. Examples of assignments: – Assess Data and IT ecosystem (Hadoop/Horthonworls) – Define practical business use cases with measurable ROI – Build Proof of Concept (PoC) prototypes using ML algorithms (Python/R) and Data Visualization (Qlik) . Main industries : – Public sector – Telco – Energy & utilities
Associate
PwC France
avr. 2015 - oct. 2015
7 mois
Paris, France
Consultant associate in the Operations & customer team. Assessment of the digital maturity of their marketing, sales & customer care services, and the definition of the 2030 launch roadmap of new digital services and offerings. Industry: – Energy & utilities
Strategy analyst
Qiova SAS
sept. 2014 - févr. 2015
6 mois
Saint-Étienne, France
– Associate analyst to CFOs – Competitiveness and market opportunity assessment of the laser marking technologies and industry for traceability applications. – Benchmark of the startup re-positioning scenarios in the chain of value of the laser marking industry
Research Engineer
Universidade Federal de Santa Catarina
mars 2014 - sept. 2014
7 mois
Florianópolis, Santa Catarina, Brésil
In UFSC (Florianopolis, Brazil), I contributed to the prototyping of a three-wheeled hybrid vehicle. The research project was sponsored by a joined venture UFSC Innovation Lab and FIAT Automoveis. Main tasks: – Modelling, data measurements and computer simulations
Maintenance technician
ONCF
févr. 2013 - mars 2013
2 mois
Rabat, Maroc
Rail and infrastructure maintenance operator
Formation
CPGE Lycée Moulay Youssef - Rabat
MPSI - MP*, Mathématiques Physique Sciences de l'ingénieur
Pos-ECM / UFSC
Programme BRAFITEC
École des Mines de Saint-Étienne
Ingénieur Civil des Mines - MSc., Engineering
2012 - 2015
3 ans 4 mois
Licences et certifications
TOEIC 960/990
Délivré le : –
Certified Pega Decisioning Consultant (CPDC)
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Portfolio
