Adina Burau

Skills: Internet Savvy · English · Research · Multitasking · Data Entry · Problem Solving · Product Specialists · Computer Literacy · E-Commerce

Full-time parent, moved to Stuttgart recently.

- working in adapting transcriptions following specific guidelines in order to learn and improve the Alexa device language; - transcription and annotations tasks; - collaborate with the management in regards with the delivery status, following the established workflow and meeting the deadlines. - providing a high level of quality and proficiency in the data provided to the customer.

- analyzing and fulfilling different business customers requests as follows: - creating credit/debit notes for clients depending on their payment/delivering status for the products/services achieved; - processing a specific type of invoices, which implies more complexity and specific details for the company's field; - proceeding to the entire process of pricing implementation from creation of prices, categorizing them in the SAP tool, to their update; - creating contracts for public customers; - cancellation/termination of contracts on demand; - gas cylinders stock extraction/virtual transfer of cylinders extraction to Linde's deposits/other clients; - master data process (handle customer creation account and/or modification in SAP system); - the use of IBM tool to proceed to take different tasks like special invoices creation; - monitoring every request/case treated by using a ticketing system; - filling daily reports; - mails exchange with enterprises/ business partners using Outlook; - attending meetings. These activities are targeted especially to French branch customers, but not limited to.

- creating access to different reports and excel files for the business hotels segment; - opening monthly periods in an online application which enable users to load files on the dashboard; - cancelling the access when it is the case; - responsible of consulting for business customers like hotels managers, front officers in the hotels etc.; the consultancy is offered via email; - sending a weekly report to the second technical level with the pending requests from business users. - Monitoring the error messages coming to an online web application, regarding the clients' reservations: e.g. integration of reservations failed, prepayment not integrated, lack of availability, system errors, invalid credit card etc.; - taking the necessary steps to solve the error messages, like validation, re-transmitting the reservations in the system, sending them by fax; - making exports from a dashboard with the status of reservations and for each error make a ticket and take actions. - For some errors the management hotel needs to be contacted by email; - Other errors requires an escalation to an upper level via a ticketing system; - In other cases, both the hotel stuff and the second level need to be contacted in order to solve the anomaly. - filling and updating the excel exports/databases with the status of reservations and the actions taken. - always make sure that the tickets are closed in time and have a resolution as soon as possible. - communicating with the team leader and the backup which are French native speakers.

- creating different medical/cosmetic presentations for a well-known pharmaceutical site from Belgium; - extracting relevant information from different sources already received, making different modifications (Structure, content, pictures etc.) and adding it in a tool; - proofreading and taking care of every single detail from the content to the structure until the information is placed on the website. -making a ticket for every new product released, with all details filled in.

- responding to clients’ needs relating the touristic and Car rental services. (Contact with clients established via email, over the chat or the phone); - issuing the travel documents required (invoice, voucher confirmation to the client and also to the agency's partner/ accommodation's owner); - organizing transfers, excursions, or different entertainment touristic activities (e.g., scuba diving, dolphin tour etc.) for the clients who ask for these services; - maintaining an effective collaboration with our accommodations’ proprietors; - persuading skills are almost mandatory for this position helping to the work in a cost-effective way; - updating immediately every change was essential so that clients could be up to date to the changes were to arise.