Adrien Beya
Customer Service Specialist
Salaire / Taux journalier
La Rochelle, France
Freelance, ouvert au CDI
À distance uniquement
Expertises
Langues
À propos
Introduction
Dedicated customer service professional with 10+ years of experience across multiple industries including tech, travel, and telecommunications. Proven expertise in social media support, complaint resolution, and multi-platform customer engagement with major brands like Netflix and Pierre & Vacances. Ready to deliver exceptional customer experiences that drive satisfaction and loyalty for your business.
Expérience de travail
Customer Service Representative
Dyce Up
déc. 2024 - oct. 2025
11 mois
Barcelone, Espagne
Content analyst specialist
TELUS International
août 2018 - oct. 2024
6 ans 3 mois
Customer Support Specialist
Stuart
nov. 2017 - juil. 2018
9 mois
Barcelone, Espagne
Social Media Specialist chez Pierre & Vacances
SITEL IBERICA TELESERVICES
juin 2016 - déc. 2017
1 an 7 mois
Région de Barcelone, Espagne
-Handling customer inquiries on Facebook and Twitter -Answer to customer reviews on TripAdvisor, Booking.com and Zoover -Handling customer complaints -Troubleshooting of personal accounts -Booking modification -Working closely to Guest Relations department of Pierre & Vacances -Outbound calls
Customer Service Specialist
Teleperformance
sept. 2014 - janv. 2016
1 an 5 mois
Région de Lisbon, Portugal
-Handling customers inquiries (Netflix, SALT and Photobox) -Handling customers complaints by phone -Handling customers complaints by email -Call-back inquiries -Following up customers -Managing phone subscriptions of the customer -Selling tablets and phones -Troubleshooting of the creation software (Photobox) -Troubleshooting of mobile networks (SALT) -After-Sales service
Agent For Person With Reduce Mobility
Aeroport de Laleu-La Rochelle
juin 2013 - oct. 2013
5 mois
Région de La Rochelle , France
Formation
La Rochelle Université
Licence
2010 - 2014
5 ans
SUPINFO International University
2008 - 2009
2 ans