Afef Douili

• Interacting effectively with a variety of online systems. • Providing accurate, valid and complete information using appropriate methods and tools. • Responding proficiently to users' requests and questions through chat and email. • Handling and assisting in the resolution of users' complaints. • Complying with operational procedures in all contacts with the users. • Assisting users in resolving product-related issues and communicating the steps to be taken to resolve issues. • Reporting users' problems and concerns to management. • Taking appropriate measures to ensure prompt resolution of any outstanding support cases.

• Conducting research about the property owners, using the available data to find the right contacts. • Reaching out to potential sellers by phone to assess their interest in a more in-depth conversation. • Engaging owners in a potentially fruitful conversation. • Appointments scheduling. • Reporting to the manager and keeping detailed records using CRM and equity tracking software.

• Answering customers' inquiries via Chat, Email, and Social Media. providing the right information. • Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. • Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. • Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs • Building lasting relationships with clients and other team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed metrics while providing excellent consistent customer service. • Making sales or recommendations for services that may better suit customers’ needs. • Taking part in training and other learning opportunities to expand knowledge of the company and position. • Adhering to all company policies and procedures.

• Processing returns and assisting customers with other post-sale issues such as sizing or fit concerns. • Answering incoming calls, greeting customers, and responding to questions about products or services. • Providing guidance to customers about products or services they already have but may not be using effectively or efficiently. • Providing information about products or services to potential customers who may be interested in learning about these items. • Assisting customers with product selections by providing information about features, pricing, and ordering details. • Determining customer needs, interests, and preferences through regular interaction with customers.

• Providing assistance to the real estate administrator. • Managing and screening incoming calls. • Ensuring that real estate documents, agreements, and lease records are well-maintained and organized.

• Developing, delivering, and reviewing course material. • Creating a classroom environment where students feel comfortable participating and learning. • Preparing students for assessments and providing helpful performance feedback. • Providing extra support to students who require it and scheduling consultation times where questions and concerns can be voiced. • Answering students’ questions and providing feedback on assignments or essay drafts. • Recommending additional readings or advice to students as required. • Keeping up-to-date with advancements in the field and integrating new knowledge into lessons.

• Reporting any updates to management immediately. • Answering basic phone calls and taking notes. • Learning about Waterborne Transportation.

• Translating to and from English and re-writing of confidential agreements. • Communicating and interpreting face-to-face with suppliers and internal partners. • Drafting emails as well as coordinating and managing documents. • Communicating both in person and in writing to respond to inquiries and provide information. • Collaborating directly with coordinators and account managers to meet customer needs.

• Completing clerical tasks for employees. • Making copies and faxing documents. • Scheduling appointments between employees and clients. • Bookkeeping tasks for the office.