Agathe Viaud

Impact Plus mission : Empowering adverters to develop, achieve and exceed sustainability goals, alongside performance. As the Global Head of Client Success managing a team of two, with responsibilities spanning over 45 countries, my role is to drive global client satisfaction, retention, and growth, while also developing and leading a high-performing global client success team : - Global Strategy and Leadership - Management of Global Client Portfolio - Creation and Implementation of Onboarding Processes for Saas platform (Global & Local) - KPI Tracking & Global Performance Metrics : ° Increase usage ° GHG evaluation & reduction scalabilty ° Upsell & Cross-sell - Process Improvement and Innovation - Team Leadership and Development & even more! Let's connect

Projet d’ouverture d’un magasin BIOCOOP en statut ESS : • Formation théorique au métier de gérant (12 modules) • Experiences pratiques : stages en magasin (4 mois) • Elaboration du business plan, recherche de financement, recherche immobilère => CA cible : 2M€

Head of digital activities for Nissan West Europe • Acquisition & branding campaigns (Social, SEA, Display, Programmatic) • Social Media strategy on Facebook, Twitter, Instagram and Youtube, content localization, KPIs • Brand consistency across all digital campaigns and efficient customer journey all along the funnel • Campaign & site performance monitoring: media and business KPIs optimization & target achievement • Nissan.fr user journey improvement (AEM, content, features) • Lead generation campaign & lead management platform (AEM to SMIT) • Local dealer network digital program creation & deployment (media & platform) • Manage team of 5 person & 4 agencies (creative, media, digital, retail) • Budget excellence : 50% overall marketing investment (media, production cost & contractors)