Agnès Vugier

Board committee member. Lead digital and innovative programs for refrigeration, fire protection and decarbonation division (IOT, predictive maintenance, generative AI, business applications industrialization, business processes digitalization, ...). Winner of AI hackaton and Equans France & worldwide Innovation Awards 2024 for Digital, AI, Data and Digital Transformation categories with two products: predictive maintenance for cooling system in retail / IOT data collection system and expert assistant for fire protection technicians. Sensitize teams to GDPR and cybersecurity compliance. Contribution to cybersecurity remediation plan.

Proposing strategy development & organization. Sensitize customers to AI, helping customers reflecting on value cases adapted to their context (industry, health, agricultural sector, retail, HR, utilities, legal, IT,...). Capitalize on Bouygues internal cases to identify value cases for customers. Tools benchmark, technology watch, partnership study. Pre-sales, identify opportunities, generating leads.

Lead internal Agile adoption all across a big organization in an international context. Scope and major outcomes: - At scale: more than 1000 staff (included businesses) and all domains concerned (Digital, PIM, Analytics, ERP, CRM, Manufacturing, Finance). - Foster Agile, Agile trainings and coaching: foster Agile mindset, work on customer centric, on businesses involvement, on team members empowerment, on emerging local leaders, on teams alignment, on continuous improvement. - Responsible for Atlassian tools implementation, integration and deployment.

Participate to the definition and implementation of IT digital strategy. Scope and major outcomes: - Innovative experimentations in partnership with startups to bring new added values services to customers: chatbot, Robotic Process Automation, indoor geolocation, collaborative platform and so on. - Reinforcement of mobile and web applications development organization (~30 applications). - Business Process Management, digital signature implementation. - Collaborative platforms and intranet commissioning. - Suppliers portal realisation. - Search engine implementation for sales force in stores. - Ensure GDPR and cybersecurity compliance. - Foster Agile implementation.

Promoted to Responsible for all CRM/BI domains' projects (70 team members): - Agile transformation. - CRM product redesign (specific development). - ENEDIS' customers reference system design. - Major outcomes: Agile transformation, commissioning of redesigned CRM and customers reference system.

- Management of 4 development teams CRM/Portal/BI and architecture team (35 team members). - Go between project teams (customers relationship department, testing, IT operations, security). - Restructuring organizations around these activities aiming at more efficiency. Major outcomes: Commissioning of customers portals for business enterprises, private individuals and territorial collectivities.

- Setting up services delivery platforms governance activities. - Key contribution to the 3 years strategy definition of the services delivery platforms, including masterplan and operational plan. - Roadmap definition and management for all projects related to the different services delivery platforms (land line and mobiles services), around 30 platforms. - Cost control and regular budget updates according to OPEX/CAPEX breakdown (circa 50M€). - Ensuring alignment across different operational teams and departments. - Management and coordination of different initiatives aiming at improving existing processes, to gain in agility and coordination between operational directions (Network, IT department, innovation department and so on). - Team management.

- Responsible for technical and functional enhancements on the Revenue Assurance Information System, from design phase to services commissioning, coordinating suppliers. Assistance to the Revenue Assurance department, collecting and defining enhancements to be made so all revenues can be valued, invoiced and recovered all along the critical Bouygues Telecom processes (collection and billing of revenue, provisioning, commission, etc.). - Team management.

- Planning consolidation coming from the different suppliers contributing to the CRM program. - Requirements management tool implementation. - Enhancements requests management.

- Projects portfolio management and key contribution to operational plan and budget updates for the IT department, including supports preparation for the executive committee arbitration. - Transversal studies: analysis of teams capacities, impacts, risks, dependencies and recommendations. - Value creation analysis, processes mapping and improvement.

- Project manager on Bouygues Telecom's OSS (Operation Support Subsytem) and PSR (Network Services Portal) systems from design phase to services commissioning. - Participation to calls of tenders related to network system monitoring. - Participation to the selection process of UMTS suppliers, and recommendations on 3G system monitoring solution.