Ahlam MTOUGUY

Scope & Leadership Led organizational transformation and IT operations across North West Africa, driving multi-country programs aligned with executive strategy. Acted as a trusted partner to senior leadership — translating business priorities into clear roadmaps, governance structures, and measurable outcomes. Key Impact → Led large-scale transformation programs across infrastructure, digital workplace, and service management — delivering +40% productivity gain and 75% reduction in incidents → Built and developed cross-functional teams (4 direct / 20+ indirect) across multiple countries — fostering ownership, capability growth, and high performance → Established KPI dashboards and governance frameworks enabling C-level steering and data-driven decision-making → Managed CHF 2.6M budget with full financial discipline and cost optimisation → Expanded ISO 27001 governance across 17 MENA countries What drives me The moments where teams grow through complexity — and organizations come out stronger on the other side.