Ahmad Sharif

• Spearheaded the innovation, design, and development of digital solutions, leading a 5-person dev team to build an internal IM system using Laravel, Vue.js, and Inertia.JS deployed across 15 missions, which standardized reporting for 200+ users. • Member of the innovation unit contributing to capacity building, knowledge management and technical support in collaboration with protection and advocacy specialists. • Solutions architect for multiple digital products for the organization (communications, e-learning, reporting...)

• Architected and managed the development of a digital platform for the Lebanese Protection Consortium, enhancing data-driven protection services for Syrian refugees. • Coordinated with data analysis teams to optimize ETL data pipelines, enabling real-time access to organizational data and improving reporting efficiency by 50%. • Implemented an Agile-based software development lifecycle (SDLC) for the team, increasing project delivery speed and improving stakeholder satisfaction.

• Defined and oversaw the product roadmap for the company's digital asset management (DAM) system, aligning development with customer needs and market opportunities. • Collaborated with international enterprise clients to design and implement best-practice DAM workflows and high-availability infrastructure, leading to a 40% reduction in support tickets. • Engaged existing clients to study and develop new workflows and features to enhance the deployed systems ROI, this led to increased revenue from existing clients. • Consulted new and existing clients on migrating legacy storage systems to both on-premise and cloud-based storage solutions. • Developed automation toolkits and integration services for technical and sales teams, reducing custom deployment time by an average of 20 hours per project.

• Served as the lead systems integrator for a digital file management system, managing new installations and providing support for a portfolio of 50+ clients across the MENA region in the publishing, advertising and airline industries.. • Translated customer feature requests into actionable product roadmap items and customizations, directly contributing to an upsell in service contracts. • Developed a new Linux-based deployment architecture to replace Windows systems, creating standardized tools and documentation that reduced setup time and improved system stability. • Trained client staff on the new system administration and usage in on-premise client visits. • Initiative developed new standard procedures and tooling for new client deployments and updates.

- Acted as member of the development team handling the company’s publishing system. - In coordination with the product and project managers was responsible for: o Handling escalated support requests that need debugging and/or patching. o Refactoring existing code base and contributing to the in-house php framework. o Developing new features based on requests and documentation from project managers. - Proposed and led the shift to open-source tooling in the R&D department.