Ahmed Abdelkhalek
IT Manager | IT Project Manager | IT Operations Manager | Infrastructure Lead | Digital Transformation Lead | Cloud Architect
Salary / Daily rate
Dubai - United Arab Emirates
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
IT Leader with 10+ years of experience driving Digital Transformation, Optimizing IT Operations and delivering impactful solutions within a large-scale enterprise environment with multiple retail locations. Led and delivered multiple programs and over 25 IT projects, achieving cost saving and full stakeholder approval, meeting the Definition of Done for all deliverables. Successfully developed and implemented IT Infrastructure for 5 Retail locations, ensuring seamless technology integration and sustained operational efficiency. Led, managed, and optimized IT Operations across more than 20 retail locations, improving System Performance, increasing System Uptime, reducing IT incident resolution time and ensuring seamless business continuity. Key strengths: Project Management, Digital Transformation, Strategic Planning, Vendor Management, Stakeholder Management, Risk Management, IT Infrastructure Management, Cloud Computing and IT Operations, ensuring excellence project & IT service delivery. Always eager to explore emerging technologies and best practices to drive innovation and efficiency.
Work experience
Freelance IT Project Manager
Oct 2024 - Present
2 years 1 month
Dubai - United Arab Emirates
Freelance IT Project Management. Managing IT projects from initiation to closure. Managing IT infrastructure projects from initiation to closure. Managing Retail opening from infrastructure to store opening. Managing all types of IT projects.
IT Manager
Majid Al Futtaim
Apr 2013 - Mar 2024
11 years
Nahwa - Aturrah - Sharjah - United Arab Emirates
• Implementing Agile and Traditional methodologies to lead and deliver IT projects. • Develop and execute the IT infrastructure roadmap aligned with business objectives. • Evaluate and implement new IT solutions, automation, and emerging technologies. • Vendor management and contract negotiation, ensuring 100% IT Governance. • Maintain JIRA, automation and monitoring tools, reducing IT incident resolution time by 95%. • Ensuring seamless IT operations and 24/7 support for critical IT services, ensuring 99% service availability across retail locations. • Leading IT teams and Cross-Functional Collaboration.
IT Assistant Manager
TKG Managements
Jan 2010 - Dec 2010
1 year
• Maintain and support IT environment, including servers, networks, and user workstations. • Oversee the implementation, configuration, and maintenance of the company’s CRM systems Salesforce and Microsoft Dynamics. • Asset management and preventive maintenance to assure proper function of all IT systems. • Maintain reports, dashboards, and metrics to track system usage and performance.
Passive Network Engineer
BMB
Jan 2007 - Dec 2008
2 years
• Design, deployment, and maintenance of enterprise networking solutions. • Work with cybersecurity to ensure compliance with security policies and regulations. • Ensuring security best practices in firewalls, intrusion prevention and detection systems.
Education
Madina Higher Institutes
Non-Degree Program, Computer Science
2006 - 2010
3 years 11 months
Madina Higher Institutes
Bachelor's degree, Foreign Languages and Translation
2006 - 2010
3 years 11 months
Licenses & certifications
Managing a Cross-Functional Team
Issued: –
Cloud Storage
Issued: –