Ahmed Ali

Skills: PMP · Team Management · Service Delivery · Telecommunications · Business Analysis & development · Integration · Network Administration · Program Management · System Architecture

At Midisglobal MDS (HP Partner), As Technical & Business Project Manager (NWC Data Center Project) in NWC Data Center Project

Technical & business development director (Consultant) Analyze, Manage, control, & supervise the planning, projects & business rules, procedures to comply with the main strategies business requirements & needs, policies on business on strategic level & regulations for the middle management & subordinates to adjust it to cope with environmental changes, Analyze solutions, projects, to strengthen our services and grow the businesses, develop rules, and implement processes, BRSDs, systems, and technology to support and enhance the operations function, including workflow and incident management, PM & PMO tasks & duty with analysis build and lead skilled teams to monitor, investigate, escalate and resolve system and network issues impacting the business, systems & production and infrastructure around the globe Develop and implement processes prepare revise & present CR, CCR, SLA, OLA, RFI, RFP, RFQ and SOP’s to measure effectiveness and performance of the business, Operations team, Proactively analyze the business, policies & design allow businesses to discover and fix problems before it impacts, Develop and maintain strategic, pilot projects, middle management, policy, regulations metrics / on monthly/quarterly support responsiveness to comply with main company strategy & policy, Analyzing & Managing Change Requests’, Service’s Concepts Requests, Plan Change Request, And Business Requirements Analysis Documents to meet business goals including work assignments, Coach and mentor business documentations processes, Subordinates, provide technical direction and guidance to Teams & staff responsible for Technical / IT support on research, documentation of details and escalations processes, Demonstrates a commitment to achieving the highest standards of processes & service in all activities and levels, Follow up, supervise the Technical procedures & steps that comply with business/analysis/documents & requirements for IT/Telecom/ISP and technical levels.

Present a full solution for IT Telecom SP, multinational & large enterprises companies, main structure & back bone for the carrier grade & international & governmental companies, & Remote and local support for VoIP services and Wireless and VAS services, network, servers, Analyzing & Monitoring & supporting SIP & SIP proxy servers / Media & stream servers MCP / CSP / SBC / Gateways. IMG Integrated Media Gateway For VOIP calls transcending TDM - IP (carrier grade) CSP Converged Services Platform For VOIP calls transcending TDM - IP (Enterprise company) MSP Multi-Services Platform For all the VAS services such Ring back tones (carrier grade) SBC & RSM Supporting & maintaining SBC's & MSX's Section board controller for VOIP calls - RSM call monitoring & controlling routes (carrier grade) Analyzing & Monitoring & supporting SIP & SIP proxy servers / Media & stream servers MCP / CSP / SBC / Gateways. Extreme network's backbone data network design, maintain, analyze, troubleshooting, IMG Integrated Media Gateway, CSP Converged Services Platform For VOIP calls transcending TDM – IP (carrier grade)& (Enterprise company) MSP Multi-Services Platform For all the VAS services such Ring back tones (carrier grade) SBC & RSM Supporting & maintaining SBC’s & MSX’s Section board controller for VOIP calls – RSM call monitoring & controlling routes (carrier grade).

All the IT duties & responsibility Develop and maintain strategic, pilot projects, middle management, policy, regulations metrics / on monthly/quarterly support responsiveness to comply with main company strategy & policy, Supervise and system & network administrator for All the servers, Application servers, VoIP, System Enhance all the managing & controlling abilities, Develop the integration with the application servers, enhance the network performance & the fiber optics, for the connectivity with the core & internal networks (intranet), Motioning & managing different servers & services and DB & SQL servers, Cisco routers, firewalls, Supervise all the servers, Application servers, VoIP system, enhance all the managing & controlling abilities Develop the integration with the application servers; enhance the network performance & the fiber optics. Supervise VoIP, Oracle, Cisco, Avaya servers, Maintain the systems functionality, difficulties, solutions, etc...

From 8/2006 till 6/2007 IT & Q.A. Engineer in AIMCO tech;Verizon Telecom USA

• From 8/2006 till 6/2007 IT & Q.A. Engineer in AIMCO tech; Verizon Telecom USA

Skills: PMP · Unified Communications · Business Analysis & development · Network Administration

HTC Mobile Technical support Engineer level 2,

Skills: Business Analysis & development · Network Administration

From 8/2002 till 2003 Maintenance supervisor & network administrator in Netpark.

From 2002 till 2002 Support Engineer & network administrator In A.R.T.

Hardware & software Support Engineer & Network Administrator

Hardware & software Support Engineer & Network Administrator