Ahmed Ben Abdel Ghaffar

==> Incident and service request management using the ITSM tool JIRA. ==> User management via ENTRA ID. ==> Configuration of user roles and permissions using Privileged Identity Management to ensure secure access. ==> Implementation and maintenance of security policies for identities, including password management and multi-factor authentication. ==> IT asset management via INTUNE Admin Center. ==> Administration of Office 365 through O365 Admin Center, including managing user licenses and assigning appropriate permissions based on organizational needs. ==> Administration of Exchange, SharePoint, Confluence, and Salesforce.

==> Participation in the pre-sales phase: technical presentation (Proof of Concept) and commercial proposal ==> Facilitation of workshops: analysis of the existing situation, needs analysis, collection of requirements, and identification of objectives ==> Process management and functional workflow automation, both technically and functionally ==> Integration, configuration, and customization of ITSM solutions ==> Management and integration of SDP instances: IT, HR, Logistics, etc.... ==> Training and knowledge transfer to ITSM administrators. ==> Monitoring project progress based on deadlines and specifications, ITIL and Agile Methodologies .

==> Presentation and kickoff of the ESET Antivirus solution for prospects ==> Technical support: Installation, maintenance, and intervention on ESET Pro client servers ==> Setting up the ESET administration console and deploying the ESET client server environments ==> Handling and tracking tickets and service requests ==> Implementing and monitoring security measures for the protection of computer systems, servers, networks, and DATA. ==> Configuring and troubleshooting security infrastructure devices ==> Training, advising, and assisting resellers and end users, including GDPR preparation.

==> User Account Management: Efficiently manage user accounts, including creation, modification, and access control , Handle user provisioning, permissions, and security settings. ==> VOIP Router Configuration (Cisco Router 2811): Set up and maintain the VOIP router , Configure call routing, QoS, and security features. ==> Virtual Machine (VM) Management (VCenter Server, VMWare vSphere): Monitor VM performance, allocate resources, and troubleshoot VM-related issues. ==> Firewall Configuration (Cisco ASA 5505, Fortinet 100E): Secure network traffic and protect against threats, Set up VLANs, VPNs, IP filtering, and web filtering rules ==> Backup Server Administration (Symantec Backup Exec)

Conduct of activity, assistance of technicians for the installation of FTTH optical fiber, on behalf of ISP Bouygues Telecom .

Resolve all the ISP SFR Clients technical issues , Meet the needs .