Ahmed Ben Abdel Ghaffar

– Incident and service request management using the ITSM tool JIRA. – User management via ENTRA ID. – Configuration of user roles and permissions using Privileged Identity Management to ensure secure access. – Implementation and maintenance of security policies for identities, including password management and multi-factor authentication. – IT asset management via INTUNE Admin Center. – Administration of Office 365 through O365 Admin Center, including managing user licenses and assigning appropriate permissions based on organizational needs. – Administration of Exchange, SharePoint, Confluence, and Salesforce.

– Participation in the pre-sales phase: technical presentation (Proof of Concept) and commercial proposal – Facilitation of workshops: analysis of the existing situation, needs analysis, collection of requirements, and identification of objectives – Process management and functional workflow automation, both technically and functionally – Integration, configuration, and customization of ITSM solutions – Management and integration of SDP instances: IT, HR, Logistics, etc.... – Training and knowledge transfer to ITSM administrators. – Monitoring project progress based on deadlines and specifications, ITIL and Agile Methodologies.

– Presentation and kickoff of the ESET Antivirus solution for prospects – Technical support: Installation, maintenance, and intervention on ESET Pro client servers – Setting up the ESET administration console and deploying the ESET client server environments – Handling and tracking tickets and service requests – Implementing and monitoring security measures for the protection of computer systems, servers, networks, and DATA. – Configuring and troubleshooting security infrastructure devices – Training, advising, and assisting resellers and end users, including GDPR preparation.

– User Account Management: Efficiently manage user accounts, including creation, modification, and access control, Handle user provisioning, permissions, and security settings. – VOIP Router Configuration (Cisco Router 2811): Set up and maintain the VOIP router, Configure call routing, QoS, and security features. – Virtual Machine (VM) Management (VCenter Server, VMWare vSphere): Monitor VM performance, allocate resources, and troubleshoot VM-related issues. – Firewall Configuration (Cisco ASA 5505, Fortinet 100E): Secure network traffic and protect against threats, Set up VLANs, VPNs, IP filtering, and web filtering rules – Backup Server Administration (Symantec Backup Exec)

– Conduct of activity, assistance of technicians for the installation of FTTH optical fiber, on behalf of ISP Bouygues Telecom.

– Resolve all the ISP SFR Clients technical issues, Meet the needs.