Ahmed Eid

Skills: Agile Leadership · Interpersonal Communication · Quality Metrics · IT Infrastructure Operations · Organization Skills · Threat & Vulnerability Management · Metrics · Coordinating Skills · IT Governance · Budget Preparation · IT Operations · IT Hardware Support · Facilitation · Service Focused · Interpersonal Skills · IT Security Operations · Service Desk · Team Facilitation · Agile & Waterfall Methodologies · Team Building · Teamwork · Information Technology · Budget Management · Project Management Office (PMO) · Agile Project Management · Agile Methodologies · Pilot Projects · Service Delivery Management · Costings · Service Continuity · Construction Management

Project management, planning management, load plan, project forecast, reporting. Analysis of needs and constraints, proposes, implements solutions. Challenge of the teams contributing to the project to meet the objectives. Implementation of project structures and operating rules (methods, facilitation, management tools, indicators, etc.). Evaluation of the implementation of the means necessary to ensure the quality monitoring of the project. Project management (risks, milestones, budget) in close collaboration with the New Plant Project Manager, measures progress and secures supplies. Coordination of the actors of the various projects, organization of the coordination and steering points (project committee, steering committee) and animation of the working groups. Supervision and/or delivery of all project deliverables (IT Documentation, Compliance, production release action plan, architecture documents, operating manual, transition, project plan). Support for change (training, communication, documentation, etc.). Preparation and passage of certifications for the new factory ISO 27001, PCI-CP & GSMA. Perform follow-up and assistance for production releases and decommissioning actions. Technical: - IT infrastructure & system: VMWare, Microsoft environment, Aruba network, SQL server..etc. - Tools: ServiceNow, MS Office & Project, PMO.

Lead the project team Plan and coordinate project activities Define and conduct risk control actions Monitor progress and take or have taken the necessary measures to obtain the targeted results (performance, costs, deadlines) Manage change requests and documentation Pronounce the passage of the milestones of the project Inform the Project Manager of the progress of the project and the problems encountered Investigate problems and propose reasoned solutions Maintain and regularly distribute a project progress dashboard Inform the Project Owner of the progress of the project and the problems encountered Investigate problems and propose reasoned solutions Maintain and regularly distribute a dashboard Manage the communication necessary for change management Disseminate documentation and ensure that it is taken into account Test the deliverables (functional, technical and integration tests) Validate recipes Ensure proper commissioning and transfer of responsibility Technical: -IT infrastructure & system -Tools: ServiceNow, MS Office & Project, IPPO

Animating (daily, weekly points, etc.) for three teams Resource management and project team management Assistance on recruitment Planning and implementation of a new organization for DevOps teams Help to smooth the merging between the two DevOps teams of two entities through: -Workshops -Setting up a retro planning Facilitation and organization of progress and review/improvement meetings Within a service center, management of corrective and evolutionary maintenance activities. Management of scope, quality and project planning. Monitoring and management of the service center (MCO) Monitoring, maintaining, and improving quality procedures and processes Management and analysis of incidents, alarms, and risks Drafting of steering documentation (Planning, Roadmap and List of upcoming projects) Steering, monitoring, and drafting of the incident eradication and prevention plan Relationship management with other teams (CSM, Dev, Scrum Masters and PO) to manage: -The priorities -The requests quality -Actions requested by the operational teams Responsible for maintaining SLAs and KPIs Technical: -DevOps: Apps, Middleware et Infra. (VM, API, MongoDB, MariaDB, Ansible et Docker) -Tools: Jira, GitLab, Confluence, Odoo, Asana, Kabana, Grafana, ELK et OpenSearch

Worked at ODD (Digital & Data) department for two customers (Chantier d’Atlantique and Altergo) • Management of several TMAs (4-5) which cover maintenance, corrective and evolutionary activities. • Management of the scope, quality and project planning • Management of service center (MCO) Mobility division • Financial & billing management towards the customers • Costs management of projects • Monitoring and managing the quality process • Risks detection and analysis • Creation of the managerial documentation • Detailed reporting, anticipating and alerting of possible deviations • Organizing and presenting the meetings with the customers • Customer relation management and identifying the needs of the customers • Resource management (developers) and project team management • Participation in the pre-sale & commercial process (PTC) • In addition, managing as Scrum Master and Proxy Product Owner a web portal project with a team of two developers. • Technical environment : PHP, CMS, JAVA, JEE, Convertigo, SAP, Jenkins & Docker • Tools : Jira, GitLab, Azure DevOps, Fusion, Redmine, Cougar, Confluence & Alfresco

• PMP (Ed.6) • Agile PM • ITILv4 • ISO 27001 & 27002 • DevOps: (GitHub, Python, Shell, Bash, Jenkins, Docker & Ansible). • DALF C1 Diplôme Approfondi de Langue Française

Masters in Project Management (MSc) (BAC+6) at CESI-(Nanterre), financed by an internship at NOKIA during one year ends in October 2019.

IT Project Manager

I worked for a short period of time as a PM on jamming out all the telecom signals (2G, 3G, 4G, Wi-Fi, Wi-MAX & anticipate for the 5G) for the French prisons.

- Manage the production environments and the life cycle of the various functional elements constituting the ePC core (HSS, MME, SAEGW, etc ...), in compliance with 3GPP standards. - Evolve the architecture for ever more flexibility, security, availability and automation. - Work in collaboration with the developers and the network engineers under the engineering service environment. - Management of the technical relations with the manufacturer (ZTE & Cisco). - Making models / simulations of networks to validate the concepts (ANSSI). - Produce the project & technical documentation (HLD LLD test plans, migration plans ...). - Produce the configuration guidelines & troubleshooting guide for the ePC. - Provide Level 3 support for critical operational incidents. - Validation of end-to-end architectures in relation with the engineering team. - Knowledge transfer to other members of the engineering team, as well as the dissemination of knowledge to operational teams. - Technical Skills: - Functions of: MME, sGW, pGW, HSS - Transmission: S1-AP, GTP-C, GTP-U - Protocol DIAMETER - PCC: PCRF, PCEF & AAA - IMS Network - EPC ZTE - VPC-SI Cisco & StarOS

• Functional validation of IPv4 & IPv6: LAN, WAN, security, QoS, routing & performance. • Define the configurations of (CPE) routers access. • Follow up the bugs with the manufacturer. • Management of the technical relations with the manufacturer (monitoring of anomalies, definition of corrective versions, monitoring of the quality of the deliveries). • Updating the BVPN & BIE International routers catalogs on a regular basis, based on network upgrades and / or the Cisco catalog. • Support of the various entities of Orange Business Services involved in service development phases (Product Manager, Process, IT, Operations). • Writing the configuration guides. • Writing the (configurations guidelines & troubleshooting guide). • Validation of end-to-end architectures in relation with other engineering entities. • QoS qualification for the offres of SubVPN for Orange Business Services. • Modeling: CPE & PE routers configurations on the different access (Ethernet, xDSL, FTTH). • Testes scenario of: Multi VPN, CoS & Trafic generator (Agilent, chariot). • Writing test reportes. • Feasibility & performance testes. • Qualification of hardware and software for new chassis. • Follow up meetings of projects & bugs. • Define the BVPN & BIE solutions. • Access: FTTH, xDSL, Ethernet, ATM, EFM, WIFI. • Network: Internet, IP/VPN, MPLS, IMS, VoIP. • Protocols: TCP/UDP, H323, SIP, POP3/IMAP/SMTP, SNMP, HTTP, TR-069, IPv4, IPv6, IPsec. • Routing protocols: BGP, EIGRP, OSPF, RIP • Configuration: LAN, VLAN, WAN, WLAN, WPS, NAT/PAT, DNS, DHCP.

• Technical Expert. • Manage the project in all Orange affiliates. • Follow up & synthesis projects progress. • Secure & assure the right activation of BSSoIP features(GBoIP, AoIP & BSSoIP). • Manage all type of meetings as: (Kick off, Go/No Go, Reporting & crises). • Plan how to upgrade local teams skills. • Technical & strategy project adviser. • Offer a high-technical support. • Implement features in platform. • Provide local support if needed. • Provides, develop & execution of operational training • Create & develop operational Documents as: (Activation helper, MoP & Operations reports) • Identify ALU needed documents. • Project KPI : Quality of: Management / planning of (project & resources) & RFT(Right First Time)

•well versed in Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure including Active Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing, Plan to offer Remote-Assistance to Client computers, file replications and logon scripts. Installing and configuring File and Print Servers. •Ample knowledge in Windows 2003 Server\​2008 Server\​Linux Server. •Working knowledge of IIS Server, DHCP Server, DNS Server, and Proxy Server on Linux & windows. •Distribute packages via Group policy across all the desktops and servers. •Review and remediate software distribution failures and to eliminate the problems that causes those failures. •Troubleshoot Windows 2003 Servers Implementation of TCP/IP and related Services-DHCP/DNS/WINS. •Performance tuning using performance monitor and event viewer to identify and resolve performance bottleneck. •Manage network security ensuring fixes, patches and upgrades are applied to network infrastructure on timely manners. •Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades. •Startup shutdown backups and first level maintenance of all servers. •Network processing, centralized and distributive network connection and Installing, configuring. •Sound knowledge of OSI reference model, seven layers and different network devices contained in each layer •Structured cabling , crimping cat5, cat6 •Understanding of IPv4 Addressing, Sub netting, and basic knowledge of IPv6 •Initial configuring of routers and switches •Knowledge on Static route, Default route, RIP version 1 and 2, EIGRP , OSPF. •Managed access and distributed layer Cisco routers – series 1700, 2801, 3450,3845 •Managed and Configured Cisco layer two and layer three switches – 2600, 2960 xl and Implementing VLAN. •Providing authorize access to network services by using ACL Permit-Deny statements •Configuring NAT, PAT, Dynamic NAT for address translation purposes

o SWAP Project Orange Ericsson  Manage all updates with the help of (internal and customer tools).  Making daily and weekly schedules reports to manage communication with the customer.  Help in the team management: manage project objectives.  Take on charge the planning of technical visits.  Create a weekly state of the materials stock  Customer: Ericsson.

o at Alcatel-Lucent  Take into consideration the network dysfunctions.  Analyze incidents and ensure all internal interfaces  Follow up incidents and confirm the total recovery  Ensure communication to the client for status of incidents  Cooperation with Alcatel-Roumanie technical support  Cooperation with SFR Radio technical support  Customer: NRJ mobile

 Coordinating 2G-3G network swap project  Team Management : at least 5 persons  Coordinating installation and maintenance for the the 2G & 3G cabins and antennas  Coordinating installation and maintenance for the micro-wave cabins and antennas and network routing Network design and optimisation (Mentum & lan Motorola)  Trouble Shooting  Operators : Vodafone Egypt, Mobinil

 Mission: construction project of an hospital and an hotel  Team Management : around 50 technicians  Design on AutoCAD & Mentum  Coordinating installation : electrical network, (VoIP & ToIP) network design, configuration & installation, the fire alarm system and the medium voltage equipment  Trouble shooting