Ahmed El Hanafy
Customer Support & Business Development Specialist
Salaire / Taux journalier
Oujda, Maroc
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Customer Support & Business Development specialist with 3+ years in fintech/crypto platforms including Binance and BingX. Expert in KYC/AML compliance, client onboarding, and B2B sales for identity verification solutions across MENA. Proven track record of reducing response times and driving product adoption through strategic support and business development.
Expérience de travail
Customer Support Representative
SupportYourApp
janv. 2024 - Présent
2 ans 10 mois
Lausanne, Suisse
• Delivered exceptional customer support through email, chat, and phone, enhancing user satisfaction on our crypto platform. • Resolved account management and platform usage issues, contributing to a significant reduction in response time. • Educated clients on offerings, leading to a major increase in product adoption.
Business Development Specialist
VOVE ID (Baobab '24)
avr. 2025 - juil. 2025
4 mois
Berkane, Maroc
• Spearheaded B2B sales initiatives for innovative identity verification and KYC solutions targeting fintech clients across Africa and the MENA region. • Cultivated and maintained a robust sales pipeline through strategic outreach, product demonstrations, and negotiations. • Collaborated with cross-functional teams to tailor solutions that meet compliance and onboarding needs, contributing to significant revenue growth.
Customer Support Representative
BingX
avr. 2024 - oct. 2024
7 mois
Oujda, Maroc
• Delivered exceptional customer service to a global audience, addressing inquiries on account management and transactions. • Managed high-volume interactions through live chat, email, and phone, maintaining professionalism and accuracy. • Collaborated with technical teams to troubleshoot issues, enhancing user experience on the BingX platform.
Customer Service Representative
Binance
janv. 2023 - juil. 2023
7 mois
Oujda, Maroc
• Provided exceptional customer support for onboarding, KYC verification, and crypto purchases. • Educated customers on various trading options, including P2P, Spot, and Derivatives trading. • Resolved inquiries efficiently, maintaining a high satisfaction rate and timely follow-ups. • Actively contributed to team productivity by implementing effective service strategies.
Customer Support Representative
SupportYourApp
nov. 2021 - janv. 2023
1 an 3 mois
Oujda, Maroc
• Delivered exceptional customer support across email, chat, and phone, resolving inquiries and issues efficiently. • Maintained in-depth knowledge of products and services to enhance customer interactions and satisfaction. • Collaborated with cross-functional teams to tackle complex technical and billing queries, improving resolution times.
SACCOM
nov. 2020 - déc. 2021
1 an 2 mois
Oujda, Maroc
Sales Admin Coordinator
mars 2021 - déc. 2021
10 mois
Oujda, Maroc
• Supported the Platform Distribution Sales team by managing day-to-day operations and partner relations. • Assisted in developing impactful sales presentations and account updates for executive leadership. • Managed a discretionary budget, ensuring timely processing of invoices and accurate fund tracking. • Collaborated with cross-functional teams to align on distribution priorities and enhance sales strategies.
Customer Support Representative
nov. 2020 - mars 2021
5 mois
Oujda, Maroc
• Provided exceptional customer support for a leading Canadian Telecom provider, ensuring client satisfaction in both English and French. • Addressed customer inquiries and resolved issues promptly, contributing to a positive customer experience. • Collaborated with team members to enhance service delivery and streamline support processes.
Formation
Université Mohammed Premier Oujda
Bachelor's degree
2022 - Présent
4 ans 5 mois
Yangzhou University
Chinese Laguage preparatory course
2023 - 2024
11 mois
Al-Kindy High School
High School Diploma
2015 - 2016
11 mois