Ahmed E.

Transition Leader and Creation of a Call Center Platform – Performance Management and Organizational Transformation - Commercial Performance Management: Defined and achieved strategic objectives, managed 450,000 annual calls, and drove the sale of 50,000 P&C insurance contracts per year, exceeding initial targets by 25%. - Customer Retention and Satisfaction: Implemented initiatives that improved customer satisfaction metrics by 3%, contributing to sustainable portfolio retention. - Change Management: Supported teams through corporate transformation projects, facilitated continuous improvement, and adapted to evolving organizational challenges. - Human Resources Management and Development: Recruited 78 employees, supervised and coached 6 managers through monthly and annual individual reviews, and promoted team skill development. - Human Resources Administration: Oversaw leave management, sick leave, and HR compliance obligations, ensuring administrative efficiency and adherence to regulations. - Managerial Framework Deployment: Actively contributed to the design and implementation of the Group’s new managerial framework, aligning management practices with strategic objectives.

- Strategic Role in Supporting the Implementation of the ANI Law on Group Insurance – Key Position for Training Strategic Partners at Caisse d’Epargne - As part of the deployment of the Group Health Insurance offering, I was responsible for coordinating and supporting the BPCE commercial network. - Collaborated with Market Directors to define strategies for managing a network of around ten regional Caisse d’Epargne branches. - Enhanced sales processes and tools through steering committee meetings. - Delivered 50 training sessions on "product knowledge" and "commercial approach" to over 500 employees. - Provided regulatory and technical support to Caisse d’Epargne branches. - Result: Market launch successfully achieved by the various Caisse d’Epargne branches within the first year.Strategic Role in Supporting the Implementation of the ANI Law on Group Insurance Key Position for Training Strategic Partners at Caisse d’Epargne As part of the deployment of the Group Health Insurance offering, I was responsible for coordinating and supporting the BPCE commercial network. Collaborated with Market Directors to define strategies for managing a network of around ten regional Caisse d’Epargne branches. Enhanced sales processes and tools through steering committee meetings. Delivered 50 training sessions on "product knowledge" and "commercial approach" to over 500 employees. Provided regulatory and technical support to Caisse d’Epargne branches. Result: Market launch successfully achieved by the various Caisse d’Epargne branches within the first year.

- Contributed to the transformation of the management division into a commercial hub. - Managed the sales team: skill development, team motivation, and salesforce engagement. - Proactively suggested improvements for sales tools and commercial actions. - Accountable for commercial performance: ensuring the achievement of set objectives. - Developed and tracked commercial performance indicators. - Participated in cross-functional meetings with leaders from Grenoble and Tours.