Ahmed Helal
Senior Customer Service Representative
Salary / Daily rate
Dubai - United Arab Emirates
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer service specialist with 7+ years of experience across top-tier companies including Amazon, Concentrix, and Vodafone. Proven expertise in customer retention, sales conversion, and multi-channel support (chat, phone, email). Specialized in resolving complex issues and building customer loyalty with strong communication and problem-solving skills.
Work experience
Customer Service Representative
IBT: No. 1 BPO Company in Middle East
Aug 2024 - Present
2 years 3 months
Dubai - United Arab Emirates
Sales Representative
Logical Technology Solutions
Jun 2023 - Oct 2023
5 months
Cairo, Cairo Governorate, Egypt
Skills: Communication · Customer Loyalty · Interpersonal Skills · Resolving Issues · Customer Retention · Manufacturing Process Improvement · Time Management · Customer Support · Customer Satisfaction · Organization Skills
Real Estate Consultant
MyVA
Jan 2023 - May 2023
5 months
Cairo, Egypt · Remote
Skills: Communication · Customer Loyalty · Interpersonal Skills · Resolving Issues · Customer Retention · Manufacturing Process Improvement · Time Management · Customer Satisfaction · Organization Skills
Retention Specialist
Concentrix
Mar 2022 - Dec 2022
10 months
Cairo, Egypt · Hybrid
Retention specialist in siriusXM Canada
Senior Customer Service Representative
UX Centers
Jul 2020 - Jan 2022
1 year 7 months
Cairo, Cairo Governorate, Egypt
Skills: Communication · Customer Loyalty · Interpersonal Skills · Resolving Issues · Customer Retention · Manufacturing Process Improvement · Time Management · Customer Support · Customer Satisfaction · Organization Skills · Chat
Senior Customer Service Associate
Souq.com
Nov 2019 - Jul 2020
9 months
Skills: Communication · Customer Loyalty · Interpersonal Skills · Resolving Issues · Manufacturing Process Improvement · Time Management · Customer Support · Customer Satisfaction · Organization Skills · Chat
Senior Customer Service Associate
Amazon
Feb 2019 - Dec 2019
11 months
Skills: Communication · Customer Loyalty · Interpersonal Skills · Resolving Issues · Manufacturing Process Improvement · Time Management · Customer Support · Customer Satisfaction · Organization Skills · Chat
Back Office Employee
Travix
Feb 2018 - Dec 2018
11 months
Cairo, Cairo Governorate, Egypt
Skills: Communication · Customer Loyalty · Teamwork · Problem Solving · Interpersonal Skills · Analytical Skills · Resolving Issues · Customer Service · Handling · Manufacturing Process Improvement · Time Management · Customer Support · Customer Satisfaction · Organization Skills · Chat
Call Center Telemarketer
Vodafone
Oct 2017 - Jan 2018
4 months
Egypt · On-site
Skills: Communication · Customer Loyalty · Interpersonal Skills · Resolving Issues · Manufacturing Process Improvement · Time Management · Customer Support · Customer Satisfaction · Organization Skills
Education
Ain Shams University
Criminal Justice/Law Enforcement Administration
2018 - 2022
4 years 1 month