Ahmed Hoummani

• Develop relationships with operators in Loyalty Ecosystem to develop Loyalty solutions on Vivo Energy retail network. • Develop relationships with mobile financial services (MFS) to extend range of MFS services being offered by Vivo Energy and maximize opportunity for increasing income • To keep pace with high value technological evolution in the area of Loyalty and MFS that gives Vivo Energy a competitive edge on its competitors • Extend the Loyalty and MFS footprint by developing new Loyalty offerings and solutions for ‘new’ markets in line with Vivo Energy Africa strategy • Drive & Influence the implementation of approved Loyalty and MFS Strategy across the identified segments • Manage the implementation of fit for purpose Loyalty and MFS system and programs to strengthen Vivo Energy market position • To ensure that the right Loyalty and MFS infrastructure and offering strategy is implemented • To develop appropriate capability within the local teams • To support the preparation of the annual Operating Unit Loyalty plans • Monitor performance level across all activities within the category and support Operating Units to address any gap v/s agreed targets

- Establish and Maintain demand management SLAs - Own and manage demand management planning and delivery. - Continuously manage contractual requirements towards own organization - Handover deliverables to operations - Keep track of schedule, internal and 3pp dependencies through demand management tool - Own and manage escalation - Collect requirements, define scope, define plan and sequence of activities - Report performance and quality metrics aligned with quality plan - Manage demand delivery team: tracking performance, providing feedback, resolving issues and optimize project performance - Responsible for establishing WLA with the operations delivery areas and ensuring that all operational interfaces with the customer are established and functional. - Single point of escalation towards the MA and SA for support post sales - Support MSCOO and MSIP organization in contractual renegotiation or pre-sales for the specific customer - EWP 3PPs Management if required as part of demand management delivery - Accountable Audit Management (External & Internal) - Secure SLA/KPI fulfillment - Demand Management Tools and Process accountability with continuous strive towards automation and efficiency. - Team management located onsite as well as Global Centers.

work with other telecom professionals to design, build, test and maintain SI & Telco networks and ensure that the hardware and software for the system work in harmony. consulting with major actors and users to assess their current needs and goals and developing plans to meet those goals. I also evaluate the performance of the system and provide information and training to end users. As a telecommunications specialists i am used to work with many legal institutions and telecom companies that are contracted or that are part of the project ecosystem.

• Coordinate all concerned parties (Developpers, End users, IT team, infrastructure team, and third party vendor). • Provide regular updates on project progress to the IT Director, quality departement and organization director. • Collect Users / Operator requirement and translate it into buisness project. • Mobile Financial Services opportunity study for a mobile operator in Central Africa. • M-Banking / Mobile Money opportunity study. • Operational support to a Mobile Money roll-out team for operators. • Mobile Financial Services RFP management. • Billing follow-up with operators.

• Remote administration of 9500 servers, and more than 120 storage system, general maintenance, changes creation and implementation, patching, updates, administrative tools maintenance, incidents and problems resolution, OS upgrades, storage migrations, implementation of Service Requests • Perform the tasks of administering storage for multiple purposes and in monitoring storage systems, HBA cards, BROCADE fiber channel switches (via Nagios + Patrol) • Work with other companies support (Hitachi, EMC, Red-hat and IBM in exclusivity) • Handle responsibilities of developing techniques of improving the efficiencies of IT systems. • Responsible for maintaining and configuration systems of server as well as perform monitoring of backup systems • Handle the tasks of setting storage environment by following best standard and practices • Perform responsibilities of assisting junior / new staff • Assigned the tasks of maintaining file systems and storage arrays as well as provide technical support in handling various storage projects • Provide support in procurement of system parts and prepare records for future reference • Handle the tasks of capacity planning, • Ensure Service level agreements respect (SLA / TTO / TTR)

• Assigned the tasks of Solaris technical support engineering for American and Canadian companies (Vodafone, Lockheed martin, Ibm….) • Handled responsibilities of assisting system administrators troubleshooting daily issues. • Performed the tasks of improving services, both for internal and external purpose • Assigned the tasks of maintaining customer satisfaction indicators. • Provided support in hardware and system parts, site visits, parts exchange, units replacement… • Assigned responsibilities of assisting while installing storage to servers for providing effective working of storage systems • Working with other companies support • Bug reports analysis, problem solving and root causes determination. • Testing of T-patches and on-demand solutions.

- Management of the B2B support team (12 agents / 3 different locations) - Web site integration - e-Marketing - Wap services - GPS and GPRS - Manage major clients complaints and incidents. - Perform the call and coaching case with different teams and clients. - Manage team planning (attendance, illness, vacations and training). - Contribute to the development of specific training plans in line with the improvement of the Technical and soft-skills performances of the team. - Ensure that internal procedures are respected and communicated to team members. - Retrieve team activities (statistics, results of quality surveys, S.L.A ...)