Ahmed Naeem

- Maintaining accurate records and reconciliation for all assigned group company related projects, through established and pre-defined channels and systems. - Implements the collections policy in an effective manner to ensure timely collection of revenues, through “Emaratech e–Collection” systems. - Coordinates and participates in reviewing the collections policies and procedures on a regular basis. - Stimulates and contributes to the identification of opportunities for continuous improvement of Financial Accounting systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. - Ensures timely response to customer queries around collections. - Participates in meetings with Internal & External stakeholders for operational related issues based on project requirements.

noqodi Payment Gateway - Handle the processing of all operational payments both manual and automated. - Work closely with all stakeholders both internally and externally to bring the best payment experience to our merchants and clients. - Responsible for making sure local regulations are met with regards to online payments - Collaborate closely with Customer Service team to improve customer ratings, Call-Center, and Operation related processes. - Incident management - resolution of customer complaints in coordination with IT and Operations teams and customer service. - Oversee all “noqodi Payment Gateway” related settings before go live as well as monitoring ongoing maintenance. rations

• Provide accurate, fast & professional service to all general EBS enquiries. • Handling online customer request like FD and TAYSEER…etc • On-going support to frontline staff on general EBS queries, specifically Internet Banking and Express Banking Terminal. • Assist and train customers on Internet Banking and Express Banking Terminal. • Consolidating and preparing the management reports. • Support EBS projects and manage incidents.

• Responsible for several reports as Attendance, team schedule and call center metrics as SLA and AHT, etc. • Monitoring agent’s call observation of inbound waiting and abandoned call through the CMS. • Managing real time and floor activities.