Aida Chaalan

Handled the Front Office Operation Handled contacts with Travel Agencies and travel and Tourism Offices Directly supervise all Front Office personnel and ensure proper completion of all Front Office outlets. Direct and coordinate the activities of the Front Desk, reservations, guest services and telephone areas. Handled contacts with Guests and customers Arranged and closed deals with clients Set goals and implemented plans to increase sales Trained, supervised, and motivated a team of 3 sales representatives. Supervised, motivated, and trained a team of 4 sales and marketing Agents. Organized and participated in public events. Daily reporting with the Financial Controller and the General Manager Coordinate with the sales and marketing departments and set packages to increase sales. Acted as Room Division Manager.

Handled Office Operations Prepared all Quotations and offers Follow up on Tenders and Projects Handled contacts with Guests and customers Helped arranging and closing deals with clients Helped pricing items for tenders and projects Follow up foremen works in finalizing projects Set goals and implemented plans to increase sales Observed and executed computer programs

Handled contact with clients and customers Responsible for the sales and operations of a busy service and after sales business Run an efficient operation, ensuring customer satisfaction at all times Developed relationships with manufacturer partners, customers and colleagues. Maintained effective policies that constantly improve customer satisfaction. Handled Office Operations Approaching and assisting potential new customers and Managing the complete sales and operation activities Deliver vehicles to customers Coordinate with our Dealer Bassoul Hneine effectively by planning & carrying out the right brand visibility Follow up with Banks Follow up on Car loan Applications Observed and executed computer programs Conducting detailed market study and taking proactive measures relating to factors impacting business development in order to grab the opportunities and providing valuable inputs for fine tuning the marketing strategies. Managing the complete after sales operations. Responsible for managing the team while providing them training for the professional & work developments.

As the Business Development Manager at Sollass for Glass and Aluminum in Qatar since 2022, I have played a pivotal role in driving the company's growth trajectory through strategic business initiatives. My key responsibilities include: ✓ Developing and nurturing new business relationships to generate and negotiate revenue in alignment with annual targets. ✓ Spearheading the expansion into new markets, including Saudi Arabia. ✓ Presenting the company's offerings to potential clients through various channels such as face-to-face meetings, telephone calls, and emails, effectively communicating its value proposition and fostering lasting relationships. ✓ Proactively managing the sales process and the estimation department, ensuring efficiency and effectiveness in meeting client needs and organizational objectives. ✓ Demonstrating a comprehensive understanding of clients' marketing objectives to tailor solutions that align with their business goals and objectives. ✓ Providing exceptional service to customers by promptly addressing inquiries, offering relevant information, and ensuring satisfactory resolution of issues, thereby upholding the company's reputation for excellence. ✓ Handling client and customer interactions with professionalism and efficiency, fostering trust and loyalty among key stakeholders. ✓ Identifying and engaging with potential new customers, leveraging market insights and industry trends to drive business growth opportunities. ✓ Proficiently utilizing computer programs and technological tools to streamline processes and enhance operational efficiency. In summary, my role as the Business Development Manager at Sollass for Glass and Aluminum involves a diverse range of responsibilities aimed at driving revenue growth, expanding market presence, and delivering exceptional service to clients and customers. Through strategic leadership and effective collaboration, I remain committed to contributing to the continued success of the organization.

Assist in all aspects of delivering the transport system Oversee the management of the Transportation Information desk and supervise all staff and volunteers assigned to this position Liaising with Guest Operations to provide any transportation-related information needed to ensure that Guests are appropriately informed about transportation services Assist in the distribution and exchange of all client-related information amongst all parties involved, including Guest Operations, Transport Venue Management, Q22 Bus & Fleet Depot, and others. Support drivers with any queries and issues and liaising with Q22 Fleet and Bus management to resolve them as required Responsible for effective and efficient Venue transport operations in terms of parking, load zones, and staging areas Identify, construct and maintain a network of support contacts to achieve the objectives of the organization Objectively analyze one’s behavior and action, identify shortcomings, question oneself, and learn from one’s mistakes Establish priorities, allocate resources, develop a system of control, and to re-adjust the plans. Identify and evaluate existing or potential problems and to identify the various aspects, to detect the causes and any links between them

Promote company businesses and explore new business opportunities in Qatar Market. Work closely with the General Manager and provide timely feedback on all assignments given by the office of the General Manager Formulate and implement the business development strategies and establish objectives in close coordination with the General Manager Create, develop and maintain a professional and strong business relationship with key decision-makers among potential clients in the oil and gas industry, governmental departments, contractors and consultants in Qatar Source out new products, negotiate and finalize agency agreements with potential business partners Maintain existing business

Responsible for Business Development activities of spreading Company Activities in the State of Qatar. Playing a substantial role in monitoring market & company performance to provide business development ideas, Integration & diversification plans. Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities. Recruited members, trained them, setting up systems and processes. Strengthening the relationship between the company’s existing business partners and establishing good relationship with prospective business partners. Contributed in the development and implementation of matrices for tracking Business Development, Customer Projects, and Vendor development. Was successful in increasing the customer count. Working to stringent targets, adopting a professional and knowledgeable approach to each new business call.

Develop new business relationships, generate and negotiate new income for the Company to an agreed annual target revenue, to increase year on year from 40 Million in 2008 to 180 Million in 2012 Opened a new market area such as Lebanon, Kuwait, Jordan and Bahrain Assist to establish Qatar Glass Industries, One of the biggest Glass Factories in Doha Qatar, specialized in glass processing such as double glazing, tempering Presenting The Company to potential clients through direct communication in face to face meetings, telephone calls and emails Build and maintain relationships with existing clients Actively and successfully manage the sales process Actively and successfully manage the Estimation department A thorough understanding of clients marketing objectives Provide service to customers by answering questions, providing information, and assuring appropriate follow-through and/or resolution Communicate with managers, supervisors, co-workers, media and others, Handled contact with client and customers Approach and assist potential new customers Observed and executed computer programs