Ajulo Violet

As a Technical Support Specialist, I have demonstrated exceptional proficiency in providing first-level technical support to a diverse global client base, specializing in Microsoft products and software. My expertise encompasses a range of skills, including Problem Analysis, Multitasking, Troubleshooting, and Remote Control. In my role, I have been responsible for delivering comprehensive support for proprietary software and applications, covering installation, configuration, basic usage, and in-depth troubleshooting of software issues. I am committed to delivering exemplary customer service, utilizing my expert-level soft communication skills, strong interpersonal abilities, and effective negotiation skills to achieve swift and satisfying resolutions. I am dedicated to preventing recurring issues by diligently researching, multitasking, and documenting all technical procedures with meticulous detail. This approach contributes to enhanced issue management and the prevention of future incidents. Collaboration is at the core of my approach. I actively engage in cross-team and cross-product technical discussions, working closely with colleagues, technical leads, and subject matter experts to resolve complex issues. When necessary, I escalate matters to the next level to ensure timely resolutions. My performance consistently stands out, with a proven track record of excelling in over 15 quality metrics for customer service, including empathy and first-call resolution. I take pride in my ability to provide top-notch customer interactions and maintain a client-oriented support approach. With proficiency in Microsoft Office Suite, and Windows operating systems, and the ability to quickly learn new software, I am a valuable asset in the realm of technical support. If you are seeking a dedicated Technical Support Specialist with a history of exceeding customer expectations and delivering effective solutions, I invite you to connect with me.

As a Customer Success Specialist, I possess a diverse range of skills, including Problem Analysis, Multitasking, and Technical Support, with a particular focus on Payment Systems, Payment Card Processing, and B2C e-commerce. My expertise enables me to deliver exceptional customer experiences and ensure client satisfaction. As the primary point of contact between my organization and our esteemed clients, I prioritize effective communication using Klasha support tools. My customer-centric approach involves anticipating needs and maintaining positive language to establish lasting rapport. I am adept at swiftly resolving issues and escalating them for prompt backend resolution when necessary. Collaboration is integral to my approach, and I work closely with cross-functional teams to identify strategic opportunities for enhancing customer satisfaction and preventing churn. My commitment to staying updated on our products, services, and customer service policies ensures that I provide clients with accurate and informed assistance. I work seamlessly with internal teams, including Customer Success, Sales, Engineering, and Product Management, to guarantee that our customer's needs are met and exceeded. Furthermore, I actively seek out opportunities to recommend new services and solutions that enhance customer experiences. I take initiative and diligently follow up to ensure the timely resolution of all customer issues, leaving no stone unturned in delivering top-notch service. With a passion for enhancing customer satisfaction and leveraging my multifaceted skill set, I am committed to driving success and fostering lasting client relationships.

• work with team leads to improve customer’s experiences • Respond promptly to customer inquires • Communicate with customer through various channels • Resolve product or services problems by clarifying the customer’s complaints

Taught anatomy courses to all level nursing students Coordinated and supervised assessment of students at all level Impartation of knowledge to nursing students on anatomy courses that lead to improved academic performance Participated in assessment and counseling of students