Akif Özbent

Skills: IT Business Analysis · User Stories · Oracle Database

Collaborated with stakeholders to gather and analyze business requirements, translate them into clear documentation, and align technical solutions with strategic goals.

Dramatically increased development efficiency by streamlining project management, backlog prioritization, business analysis, and QA processes. Eliminated years of technical debt within six months, significantly improving system stability and lowering maintanence costs. Successfully led an international integration project across three countries, directly enabling the acquisition of multinational customers.

Outsource for Mercedes-Benz Stuttgart - Product and Service Manager, Subject Matter Expert Dramatically reduced ITSM costs and enhanced usability by overseeing the modernization, refactoring, and migration of infrastructure for a mission-critical legacy product. Led cross-functional teams in developing an in-house product from concept to global rollout across 34 countries and five continents. Designed and implemented a strategic user migration framework that significantly increased active user count while greatly improving customer satisfaction.

In Fibabanka R&D Cash Management Business Analysis Unit Took responsibility for backlog management as a liaison between multiple business units. Worked as the sole business analyst in my unit for 8 months. Stepped up and took responsibility, researching the code, infrastructure and business on my own and delivered many projects successfully, which proved that I can deliver successfully under extreme pressure. Achieved great customer acquisition rates within “Customer Acquisition Through Incoming Electronic Fund Transfers” project which is currently used widely.