Akor Jennifer

 Managed the procurement and construction of solar projects for commercial customers in rural communities.  Handled incoming calls and inquiries from prospective customers.  Responsible for customer account issues.  Increased customer retention by 10% across my customer list.  Reduced complaint management by 15%.  Interacted with customers via phone, received and made inbound calls.  Ensured positive customer experience by proactively managing and growing customer relationships.

 Contacted a minimum of 20+ customers daily providing information about products and services, resolved product issues by determining the root cause, and explained the best actionable solutions to customers, contributing to a 41% increase in customer satisfaction.  Collated and managed customers' data using CRM tools and Excel.  Managed the procurement and construction of solar projects for commercial customers in rural communities.  Coordinated with internal teams such as engineering, finance, operations and legal to ensure the successful execution of each project from start to finish.  Communicated regularly with customers throughout the process to keep them updated on progress and timelines.  Conducted regular inspections to ensure that all systems were working properly and safely.  Collaborated with engineers to develop more efficient designs for future projects .  Supervised the construction of five commercial solar panel installations from start to finish.  Processed paperwork related to payments for each project (i.e., invoicing).