Akram Dhiabi

• Directed infrastructure initiatives across multiple cross-functional teams, ensuring 99.9% uptime for game backend and multiplayer services supporting millions of sessions. • Architected and launched a developer portal using S3, CloudFront, and ECS Fargate, securely exposing internal SDKs and dev tools to over 100 engineers. • Deployed Kubernetes clusters on GCP and AWS (EKS), enabling GitOps pipelines with ArgoCD, Helm, and Kustomize, resulting in faster, consistent environment delivery. • Integrated Agones for dedicated multiplayer server orchestration, reducing provisioning time by 60% and ensuring auto-scaling under live load. • Established a secure service mesh using Istio for zero-trust communication, routing, and observability across clusters. • Engineered reusable, modular Terraform infrastructure stacks adopted across game and platform teams, standardizing provisioning and governance. • Implemented Vault for secrets management, integrating with IAM roles and defining policy-based access to reduce credential exposure risk. • Enhanced system observability via Datadog dashboards and alerts, including ALB/WAF monitoring and SLO tracking per service. • Automated secure developer access with AWS SSM Session Manager, eliminating SSH and improving audit traceability. • Designed and implemented disaster recovery strategies, including cross-region backups, global database clusters, and proactive health checks; strengthening platform resilience and reducing RTO/RPO across critical services. • Provided technical mentorship and led incident postmortems, fostering a culture of ownership and operational excellence.

• Designed and built fully automated CI/CD pipelines using GitHub Actions, enabling self-service environments and drastically reducing release friction across feature branches. • Implemented dynamic PR-based environment provisioning, allowing dev and QA teams to spin up on-demand, ephemeral testing environments within minutes. • Migrated backend systems to a fully serverless architecture on AWS using ECS Fargate, EFS, ECR, and MongoDB Atlas, resulting in 40% lower operational overhead. • Led the company’s successful ISO 27001 certification, integrating compliance tools such as AWS Security Hub, StackHawk, and SonarQube into delivery pipelines. • Automated error diagnostics and remediation using CloudWatch metrics, Lambda alerts, and custom AWS event-based workflows, improving recovery time by ~30%. • Provisioned production-ready infrastructure with Terraform modules, emphasizing reusability and auditability across teams. • Delivered technical proof-of-concepts for platform evolution (e.g., feature toggles, multi-region failover). • Improved frontend delivery performance via S3 + CloudFront deployment, cutting load times by ~50% through cache tuning and content compression. • Played a central role in agile ceremonies, collaborating across product, engineering, and leadership to scope infrastructure efforts tied to business outcomes.

• Led the design and execution of a multi-cloud infrastructure strategy using Kubernetes, AWS, and Oracle Cloud Infrastructure, achieving over $5,000 in monthly cloud cost savings through efficient resource allocation and optimization. • Built and managed resilient infrastructure serving over 15,000 active users, maintaining 99 percent uptime by implementing proactive monitoring, scaling policies, and capacity forecasts. • Transformed legacy deployment architecture by introducing containerization (Docker) and orchestration (Kubernetes), modernizing over 50 servers and 40+ microservices across Golang, NodeJS, Spring Boot, and Django. • Created CI/CD pipelines using GitLab and Terraform, enabling automated testing and consistent delivery across environments. • Developed internal tooling and alerting integrations with Slack, Trello, and GitLab, reducing bug resolution times and improving incident visibility for developers. • Collaborated with cross-functional teams to design infrastructure aligned with product needs, supporting faster iteration and scalable growth. • Implemented a robust monitoring stack with Prometheus and custom alerts, reducing downtime and improving system reliability. • Mentored junior engineers on cloud-native practices and DevOps fundamentals, helping grow internal capability and resilience.

• Led infrastructure operations for mission-critical loyalty and marketing platforms serving one of Morocco’s largest telecom operators, ensuring 99.9 percent system availability and uninterrupted customer engagement. • Built and maintained Jenkins-based CI/CD pipelines and a Maven-powered release process that cut deployment time by over 60 percent, enabling faster and more reliable software releases. • Engineered a custom Ansible deployment framework with reusable roles and playbooks, allowing zero downtime rollouts across distributed server environments. • Designed and executed comprehensive performance testing strategies using JMeter, validating system behavior under loads up to 10 times normal production traffic. • Established incident response protocols (L2) and monitored SLAs, enabling rapid issue triage, root cause analysis, and resolution. • Authored internal documentation and enforced standardized development workflows, boosting engineering efficiency and onboarding speed by over 40 percent. • Played a key role in technical pre-sales, delivering RFI and RFP responses, PoCs, and client-facing presentations that contributed to over $2 million in closed business. • Worked closely with cross-functional teams to ensure infrastructure solutions aligned with evolving product and business requirements.