Akshat Chaturvedi

Senior Program Manager,AI & Operational Excellence

Salaire / Taux journalier

Paris, France

Freelance, ouvert au CDI

Expertises

Product ManagementData Analysis

Langues

Anglais (Maternelle)FrançaisEspagnol

À propos

Introduction

HEC Paris MBA with 10+ years driving operational excellence and digital transformation across Fortune 500 companies and YC-backed startups. Delivered multi-million € cost savings through lean strategies and built B2B SaaS products reaching 2,000+ users. Expert in Gen AI implementation, process optimization, and scaling operations from startup to enterprise level.

Liens

Expérience de travail

Global Lean Program Manager - Operational Excellence & Strategy

Hilti Group

févr. 2024 - Présent

2 ans 9 mois

69340 Francheville, France

Executing the lean operational excellence strategy towards Hilti's vision 2030. ✅ Manage global lean program at Hilti, driving continuous improvement through change management ✅ Empower operational population through upskilling and digitalization initiatives ✅ Collaborate within cross-functional teams to implement lean strategies for operational excellence ✅ Facilitate A3, Kaizen workshops and CIPs ✅ Present to and get buy-in from senior leadership ✅ Train, Equip, Promote and Monitor usage of Lean Six Sigma tools and techniques in Operational Excellence projects globally ✅ Developed a transformation narrative and vision to engage cross-level stakeholders and drive cultural and mindset buy-in and change; built feedback channels to incorporate frontline input into initiatives and digital tool development ✅ Structure and launch lean training & mentorship roadmaps (self-provided 1000+ man hours) ✅ Furnished best practices for Shop floor daily meetings, leader standard work 🛠️📊 Also as a Product Manager, leading the design and development of a Web App for Lean KPI tracking, streamlining fragmented reporting and improving visibility to lean performance 📈 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 • Achieved 𝗺𝘂𝗹𝘁𝗶 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 € (𝟮𝘅 𝗬𝗼𝗬) 𝗶𝗻 𝗰𝗼𝘀𝘁 𝘀𝗮𝘃𝗶𝗻𝗴𝘀 through massive scaling in operational excellence and continuous improvement projects • Developed and implement an innovative and integrated companywide lean assessment framework, ensuring cross functional standardization

Corporate Strategy Consulting - Ecosystem & Digital Transformation

BSH Home Appliances Group

juin 2023 - août 2023

3 mois

Munich, Allemagne

Part of the Executive office of a top european home appliances manufacturer. Strategic projects on digital operating models, Generative AI. ✅ Structured and executed a project to establish an agile digital operating model based on a board directive – to launch faster, more consumer centric digital features worldwide ✅ Formulated value chain framework to organize a complex digital offering flow across multiple regions and product groups ✅ Conducted workshops with global V-suite executives to prioritize challenges and actionables for a target model ✅ Developed board recommendations on firm’s Generative AI pilot rollouts across Marketing and Customer Support functions after analysing competitive and tech landscape ✅ Supported Project Scoping, Planning, and Goal Setting: Developed structured schedules and project plans based on project goals, required resources, potential risks, time to market, and budget constraints ✅ Project Execution and Governance: Track deadlines, deliverables, resources, and timelines throughout the project process. Hold owners accountable for their commitments and conduct program team meetings to provide status updates and identify and resolve issues promptly ✅ C-Level Stakeholder Management: Collaborated in planning and production of PowerPoint slides for C-level stakeholders to secure their alignment with project objectives 📈 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 • The agile digital operating model project lifted off capturing €600M of digital offering budget • The execution of the Generative AI pilot rollout pilots had a potential value add of €90M

Startup Advisor

HEC Venture Lab

sept. 2022 - janv. 2023

5 mois

Paris, France

Venture Advisor to 2 HEC Paris startups by students. Provided Mentorship on structure and direction. (Previously EPV circle)

Voosh

janv. 2020 - déc. 2022

3 ans

Bangalore, Karnataka, Inde

Head (Strategy & Operations) | Program Manager - Logistics, Customer Experience & Digitalisation

janv. 2021 - déc. 2022

2 ans

Bangalore, Karnataka, Inde

An experience I loved. Founding member of an early stage F&B Tech startup backed by YCombinator. Strategic Planning and Execution | Program Management of Logistics & Customer Experience function for the first 10minute minute hyperlocal food delivery service in India (D2C). ✅ Built and Led the last mile fulfilment and customer service arm of the delivery service ✅ Established central processes, formulated metrics, and hired 70+ employees and contractors. Collaborated with Data Science teams for MIS and algorithms development ✅ Partnered with Product teams for customer and rider app enhancement and third party integrations ✅ Researched and Implemented softwares to bring logistics intelligence & process adherence for all touchpoints related to customer orders; Led vendor research, pilot testing and integration 📈 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 • Enhanced delivery time compliance by 20%, customer satisfaction by 30% across 100K+ online orders

Head of Operations | Product Manager

janv. 2020 - déc. 2021

2 ans

Founding member of an early stage F&B Tech startup supported by YCombinator. As Head of Operations: ✅ Designed and deployed strategy to modernize and scale operations across 200+ restaurants in a new tech cloud kitchen model ✅ Built teams of 10 and provided Line Management to Quality Managers, Operations and Data Analysts, Culinary Experts and Developers for implementing performance standards and process controls ✅ Spearheaded development of internal tools for BizOps process automation using Retool; Launched Jira across firm ✅ Applied APICS SCOR model to optimize food supply chain performance, improving food costs and service levels ✅ Conceptualized and executed a digital partner management and onboarding strategy to grow 20% despite Covid lockdowns 📈 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 • Raised customer NPS by 20% and hygiene scores by 200%, leading to 45% growth in monthly partner online revenue As Product Manager: ✅ Led development of industry first B2B SaaS product providing machine learning based pricing recommendations, feedback analysis, and menu engineering to partner restaurants ✅ Developed and executed GTM strategy ✅ Initiated market research, conducted feature selection, and defined agile product roadmaps ✅ Co-led hiring efforts to build teams of 10 across technology and data science functions, and directly managed 4 Data Science Analysts ✅ Derived customer segments and implemented tailored communication and feedback collection strategies for product iteration from Minimum viable product (MVP) to launch 📈 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 • Drove B2B SaaS product growth to 2,000+ restaurants (~1% market penetration), which resulted in SMB partners (restaurant owners) achieving upto ~2X growth in online sales through AI based pricing, customer reviews, market analysis menus

Project Manager | Engineer - Process/Performance Improvement, Operations & Field Logistics

Schlumberger

avr. 2017 - juil. 2020

3 ans 4 mois

Saudi Arabia, France and UAE

Integrated project management involving highly multicultural teams and stakeholder management for oil well drilling projects (waterfall approach) of Saudi Aramco, the world's most profitable company. ✅ Provided Integrated solutions to deliver 7 oil wells generating $15M+ revenue in a matrix organization through excellent cross functional stakeholder management ✅ Co-Supervised 4 rigs with $20M assets and 100 multinational personnel; Led teams in high-pressure, critical situations ✅ Delivered state of the art engineering, data analysis using Excel, Power BI and in house software, safety management, supplier and logistics planning, P&L Accounting, client interactions to deliver performance across the entire spectrum of well operations ✅ Planned and Implemented a Performance Improvement project involving process and continuous improvement and change management in a high profile contract through Root Cause Analysis (RCA) and DMAIC, as part of Lean Six Sigma approach ✅ Analyzed to find missed opportunities and negative drivers and devised a system of monitoring and feedback to standardize, optimize, and sustainably deliver performance ✅ Coordinated with company segments and Data Teams in Saudi Arabia and US, creating Microsoft Power BI dashboards for tracking resource utilization for oil rigs ✅ Improving Completion speeds. ‘Completions’ is the final equipment intensive activity after drilling the well prior to handing over to client for production. Standardized Completions Running Operations by removing inefficiencies and enhancing processes 📈 Results • Delivered $1.25 M in annual cost savings through the performance improvement project • Enabled better visibility for Resource Utilization (manpower and drilling tools & equipment) through the Power BI digitalisation project • Delivered $200 K Incremental EBT from the "completions" project • Ranked in top 2 among 20+ engineers worldwide in Schlumberger’s training program at Melun, France in 2018

Consultant - Data Analytics & Modelling

EXL

janv. 2015 - déc. 2017

3 ans

Gurgaon, Haryana, Inde

CCAR Loss Forecasting Model Development for a $85 B Credit Cards portfolio of a top 5 US bank. ✅ Development of Champion Model for CCAR 2017 submission to US Federal Reserve, forecasting customer default rates. Presented and defended model recommendations ✅ Forecasted portfolio losses in adverse macroeconomic scenarios ; incorporated time series and bi-variate analysis using SAS and R ✅ Worked on Loan Loss Reserve (LLR) Forecasting models for calculating expected losses to evaluate the bank’s LLR position and recommended reserve builds and releases to senior management

Field Engineer

Schlumberger

janv. 2014 - déc. 2014

1 an

Barmer, Rajasthan 344001, Inde

• 1 of 30 selected for the frontline Field Engineer Internship program from top 50+ colleges across India • Initiated a program and achieved 97% automation for equipment certificate tracking using excel VBA • Developed a regression model bringing 16% improvement in battery life forecasts for field teams

Engineering Consultant

Larsen and Toubro

janv. 2013 - déc. 2013

1 an

• Redesigned client factory with 18% reduction in fixtures through evaluation of alternative light sources


Formation

HEC Paris

Master of Business Administration - MBA

2022 - 2024

1 an 5 mois

Indian Institute of Technology, Madras

Bachelor of Technology (B.Tech.)

2011 - 2015

5 ans

Portfolio

Voosh Gen AI product

BSH Gen AI Strategie

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