Akshay Hashilkar

• Acted as a liaison between business stakeholders and technical teams, ensuring clear communication of requirements. • Coordinated the cross-functional delivery of AI/ML integrations and platform features, managing timelines and dependencies. • Oversaw stakeholder communication for a portfolio of 50+ opportunities in regulated healthcare verticals, ensuring alignment and progress.

• Supported go-to-market strategies for an AI integration studio focused on custom AI agents for European SMEs. • Conducted customer-discovery interviews to identify operational pain points and AI-maturity levels. • Redesigned onboarding materials using Notion and Figma to enhance user experience and improve conversion rates.

•Gathered and documented business requirements across 5+ wealth-management processes, contributing 25+ functional requirements and user stories for technology teams. • Supported cross-functional initiatives with business, product, development, and QA teams, helping track requirements, dependencies, and open issues through delivery. • Mapped and analyzed 8+ operational workflows, identifying process gaps and helping specify technology enhancements that reduced manual steps and improved turnaround. • Supported UAT across 6+ features/releases, writing test scenarios, validating requirements, and helping resolve defects to sign-off

• Coordinated end-to-end seller onboarding and platform launches across multiple teams to ensure seamless go-lives. • Tracked onboarding milestones and proactively flagged blockers to internal teams for rapid resolution. • Analyzed onboarding funnel metrics to identify drop-off points, supporting targeted action plans for improved seller conversion.

Presented weekly KPI reviews to UK claims stakeholders, translating data trends into actionable process recommendations Identified and resolved bottlenecks in claims-processing workflows, expediting turnaround for pending cases and supporting the 15% cut in processing time.