Alae Addou

Monitored and controlled risks related to the Factoring Information System (IS). Led preliminary studies and managed IT projects within the DSID. Designed and developed next-generation digital applications in collaboration with Innovation, Architecture, and IT Advisory teams. Implemented the “Digital Distribution” roadmap for CAL&F. Delivered system enhancements and corrective maintenance requests. Managed client relationships with business departments and stakeholders. Provided user support across Risk, Permanent Control, and Factoring reference databases. Participated in user testing phases on the Group tool (RCP). Reported and analyzed functional anomalies and incidents. Supported international IT teams in developing subsidiaries (Spain, Portugal, Germany, Poland). Provided functional and technical assistance on RCP and OMP platforms. Coordinated service centers (CAGIP and Klix). Prepared, documented, and presented project steering committees. Assisted in drafting business requirements and functional specifications. Planned and monitored user acceptance testing (UAT) phases. Contributed to operational support and system maintenance activities. Independently managed corrective and evolutionary maintenance actions. Ensured quality control through review and validation of deliverables.

- Spearheaded the strategic alignment of the information system with evolving regulatory frameworks, ensuring robust compliance and risk mitigation across all digital assets. - Conceptualized and shepherded mission-critical IT initiatives, including the deployment of a comprehensive processing registry, implementation of an agile flex office management solution, and the development of advanced test data anonymization protocols. - Orchestrated a series of high-impact Proof of Concept (POC) demonstrations and interactive sessions, addressing complex internal requirements while simultaneously conducting in-depth technological intelligence to maintain the organization's competitive edge. - Championed a culture of innovation by designing and executing immersive learning experiences, including thought leadership seminars and collaborative workshops, to cultivate awareness and expertise in cutting-edge technological trends such as generative AI and cloud migration strategies.

- Orchestrated the implementation of cutting-edge information and communication platforms, including SharePoint and Confluence, while concurrently spearheading the creation and dissemination of a monthly product-centric newsletter to enhance stakeholder engagement and knowledge dissemination. - Played a pivotal role in project governance, contributing to strategic decision-making processes, generating high-impact content, and ensuring the continuous refinement and relevance of project deliverables. - Instituted a robust system for tracking and analyzing Net Promoter Score (NPS), providing actionable insights to drive customer satisfaction and loyalty, while facilitating data-driven decision-making across the organization.

- Formulated and executed comprehensive strategic plans and in-depth sector analyses, including initiatives for the expansion of Oujda International Airport and the post-pandemic revitalization of Morocco's tourism industry. - Spearheaded the conceptualization and management of an entrepreneurial support program in the Greater Casablanca-Settat region, fostering economic growth and innovation. - Facilitated the implementation and expansion of Morocco's universal social protection scheme, ensuring alignment with national socio-economic objectives. Demonstrated exceptional business development acumen, securing 11 high-value tenders within a six-month period and successfully overseeing the execution of two major projects, thereby significantly contributing to the firm's growth trajectory. - Authored and curated high-quality, actionable content for executive reports and client deliverables, ensuring clear communication of complex strategies and insights.

Client prospecting and cold calling leads for Nissan brand Customer relationship management. Closing deals and sales administration.

Institutional content Management. Daily media and press coverage monitoring. Writing a daily press review. Social media strategy analysis.

Control and validation of transactions submitted by branch managers, establishment of credit authorisations and transfer orders. Monitoring transactions. Daily reporting. Bank reconciliation.