COLETTE ALAIN

– Senior infrastructure and security engineer acting as technical advisor and second/third-line support, producing, architecture documentation, security standards, and operational guidelines for enterprise infrastructures. – Strong expertise in Active Directory, Linux, Windows Server, Kubernetes, and network security, supporting teams through design reviews, hardening recommendations, and best practices. – Key contributor to hybrid cloud and Kubernetes security, advising on IAM/RBAC, firewall policies, certificate management, and platform hardening. – Hands-on experience with automation (Ansible, Helm, PowerShell) to translate security requirements into clear, actionable procedures. – Regularly collaborates with infrastructure teams and CISO stakeholders to align technical decisions with security and compliance objectives.

– Development of a PowerShell application for bidirectional file transfers between production and non-production environments, including the implementation of appropriate security measures for this type of transfer. – Client satisfaction rate by consistently delivering high-quality work. – Ordering REHL8 (Redhat V8) and since few Month v9. Windows 2019 to 2022. – Full ownership of your deliveries that cover a very broad set of technologies like Windows, Linux (REHL8-9), Network (DNS, Load Balancers, Firewall), MQ, Domain Controller, Azure services, SQL, Oracle. – Provide support to DevOps team. – Scrum Master backup (TFS). – Team player who demonstrates good interpersonal skills. – Able to summarize complex technical situations in simple terms. – Part of recertification firewall rules. – CI/CD (IEG App Powershell and Servers Delivery) and Terraform with Azure Environnement.

– Installation administration and performance tuning for RDBMS (SQL Server Progress OpenEdge RDBMS). – Installation administration and performance tuning Progress OpenEdge - Docker installation and maintenance container. – Agile Method for delivery. – Automatization via Jenkins, Artifactory. – Definition and writing process and documentations.

– ServiceNow -> Migration from Remedy to ServiceNow (Alerting from Sitescope). – Change and problem Management. – Linux Redhat V7. and V8. – Citrix, VMWare, Windows (2000 -> 2016) Monitoring via Sitescope HP Sim, Storage (3Par, TSM, Netapp), Operational D2D. – Security CarbonBlack, Splunk.

– Implemented application monitoring, tracking performance for 120 different applications with Jenkins and Sahipro. – Achieved a successful project completion, exceeding the timeline, by implementing efficient project management methods. – SCCM Monitoring. – Tivoli (Nokia), define of new monitoring processes and day to day operational monitoring. – Scrum Master AMS in monitoring team. – Tools used: GitLab, Jira, Confluence, Kubernetes, Ansible, Rundeck....

– Office 365 & Migration. – Sharepoint. – AD. – ThinClient.

– Migrate Citrix user profiles from win2008 to win2016. – Automated migration process using PowerShell scripting, saving an estimated 50 hours of manual work. – AD optimisation, NTFS right, Wifi troubleshooting...

– VMWare ESXi, HyperV installation, maintenance and troubleshooting. – Maintenance Linux Redhat 7, Ubuntu 14 to 18 and CentOS, Windows 2003 to 2012 and 2016, replication AD, File server, DHCP, DNS, Print server. – Cisco Meraki network VPN inter-site and wifi setup and troubleshooting. – Migration, troubleshooting and maintenance Office 365. – Create application for « Lay Team » (PHP framework CodeIgniter) with transfer database data from DB2 (AS/400) to MySQL.

– Agile Scrum Master (Jira, confluence). – D2D + Problem and change Management. – Linux Redhat V6, V7 used by Monitoring Team and few Windows. – Migration Nagios to Foglight, Foglight Transaction Record, Selenium and FTR-A (CitraTest). – Monitoring Engineer (around 2700 servers: Windows, Linux, Solaris, ESX). – Monitoring Team (Foglight, Nagios, Zabbix) Monitoring of server and service, cloud monitoring. – Duty 3rd Line. – Maintenance and troubleshooting MYSQL database. – Maintenance and monitoring Linux redhat server Version RHEL 5,6 and 7.

– Onsite daily management of IT parks (servers, workstations, network devices, backup, applications and messaging systems). – Managing, Migrating and troubleshooting Citrix, Linux, Windows (SBS2008, 2008R2, 2003R2.), PowerShell. – Writing of documentation, audit reports and technical procedures. – Extensive contact, great autonomy at work. – Customers are medium-sized enterprise in different sector: automotive, research, energy and VoIP Project. – Managing and Troubleshooting Exchange 2003 to 2010. PowerShell Exchange. – Support Level 1 and 2 delivered to customer on Windows, Citrix, email, backup, monitoring and security. – Level 1 on AS/400 for 2 customers.

– Good knowledge of Citrix 4.5 to 6.5 + VDI. – Server and network Monitoring OpManager, Prtg, Billing, intranet, extranet and Carrier cockpit responsible. – Ensured data security and continuity by implementing backup solutions for clients. – Maintenance of Cognos. – Co-responsible of deployment of Citrix server on VMware ESX Anti-Spam and Anti-virus responsible. – Responsible for Installing and testing new software. – Backup of IT and Network Manager. – Squid, SquiGuard, Sarg in linux environment. (Proxy). – Programming and debugging pl/sql, sql code. – Backup HP Data Protector, Backup Exec, Arc Serve. – Mc Afee ePolicy Orchestrator 4.5, Trend Micro, Nod32 Eset (Anti-virus). – Mail-Marshal (Anti-Spam). – Monitoring install and configure Foglight, Zabbix, Nagios. – Carrier Cockpit (Ascade.se). – Financial application: Bob, Isabel.

– remote management PBX: 4200, 4300 VS, S, M, L, VL and 4400. – Voice mail: 4610, 4620, 4630, and 4635. – Software: 4730, 4715, 4745, and 4980. – ADVANTAGES - All Windows environment (SBS2008, 2008R2.2019). – VoIP Asterisk, trixbox.